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    Customer Support Specialist - Cairo, مصر - Tyro

    Tyro
    Tyro Cairo, مصر

    تم العثور عليها في: DrJobEn EG S2 - منذ 5 أيام

    Tyro background
    وصف

    Job Description

    We're looking for an energetic & driven individual determined to create a flawless customer experience and is looking to join a team that aims to disrupt the tutoring industry in Egypt.

    Job Description

    • Provide an exceptional, full life cycle customer experience to our users through phone, email and chat support.
    • Anticipate customer needs and go above and beyond to ensure an efficient, seamless customer experience.
    • Collaborate with other team members to ensure consistent and seamless services to Tyro customers.
    • Update customer information during and after each correspondence.
    • Gather feedback from users on our website.
    • Contact & constantly follow up with potential leads.
    • Build a long-term relationship with our existing customers.
    • Interact with users on all communication channels.
    • Research new methods to enhance the customer experience.
    • The ability to prioritize tasks and manage workloads with little supervision.

    Job Requirements

    • Demonstrate patience and attentiveness in all communication and interactions.
    • Exceptional verbal and written communication skills.
    • Strong organizational skills and attention to detail.
    • Ability to think critically and creatively in order to proactively and independently solve problems.
    • Experience with computer operating systems and the ability to troubleshoot on demand.
    • Experience in dealing with customers.
    • Strong organizational skills.
    • Highly energetic & passionate.
    • Fluent English is a must.
    • Maadi resident is a plus.
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