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    Technical Support Specialist - Cairo, مصر - NCR Egypt

    NCR Egypt
    NCR Egypt Cairo, مصر

    منذ 5 أيام

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    وصف


    Responsibilities:




    • Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries
    • Receiving, tickets via ticketing system, telephone, and email
    • 1st line support - troubleshooting of IT
    • Troubleshoot basic network issues and pulling the logs and investigation
    • Escalate unresolved calls to the next level support team
    • To maintain a high degree of customer service for all support queries and adhere to all service management principles
    • Respond to emergency situations and be on-call as assigned
    • Maintain compliance with company training and required read/reviews
    • Perform other related duties as required or assigned by team lead or manager

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