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    Technical Support Specialist - Cairo, مصر - Alnafitha IT

    Alnafitha IT
    Alnafitha IT Cairo, مصر

    منذ أسبوعين

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    وصف
    We support the Kingdom s largest and most complex organizations across all industries in delivering Enterprise Transformation with clear mission to support our customers to grow better not just bigger focusing on efficiency and not just effectiveness.

    We are currently searching for an enthusiastic and innovative Customer Success Support Engineer to work on our Support Team supporting and implementing Alnafitha s Unified Communication/Productivity Solutions.

    We re a team of technology driven individuals with a curiosity for how things work and a passion for designing and building reliable scalable and efficient implementations. This position will require high cooperation with other teams from project management sales and business development. We re always striving to learn more expand our skills and grow our teammates

    Primary Focused Domain(s): IaaS PaaS
    • Presenting and demonstrating Anahita s services to customers.
    • Build scope of work/low level technical scope based on the business requirements.
    • Deliver regional technical implementations and solution design within Anahita services on customer s sites and remotely.
    • Provide support troubleshooting and solutions to complex problems. This involves dealing with difficult situations including complaint handling sensitive customers and mission critical support.
    • Conduct proactive services with clients through Risk Assessments Health Checks Code Reviews or other similar offerings.
    • Reactive and 24x7 Critical Situations support: Reactive services which address the most critical customer issues.
    • Ad hoc Services: Short and time limited engagements focused on customer specific issue remediation or support (e.g. Chalk Talks).
    • Workshops and Training: Deliver technical training for customer knowledge transfer and for helping customers to consume their products and services.
    • Improving the overall customer experience serving as the customer advocate within Anahita and playing a key role in assisting our clients to maximize their investment in Technology.
    • Deliver solutions related documentations that could include scope of work / user manual.
    • Participating in building Anahita s technical content library. Ex. Knowledge base and other technical contents.
    • Assist in representing Anahita in any forum (i.e. seminars technical or marketing conferences event)
    • Mentor other team members on deployed solutions and best practices.
    • Perform other related duties as assigned

    Requirements


    Certification Requirements:
    • Bachelor s degree in Computer Science or equivalent.
    • ITIL Foundation (Must)
    • Microsoft Certified: Azure Solutions Architect Expert (Must)
    • AWS Certified Solutions Architect professional (Must)

    Technical Skills:
    • Experience in the following technology: 5 (Microsoft Azure and AWS)
    • Experience working with Microsoft Server products alongside Microsoft Azure IaaS/ PaaS and experience with troubleshooting configuring and supporting Network and Hybrid scenarios.
    • Architecture and design experience with core Amazon Web Services infrastructure services such as EC2 S3 VPC Route53 is required.
    • Handson experience with implementing ancillary services such as AWS Config CloudTrail CloudWatch Systems Manager.
    • Working knowledge in several areas of Azure / AWS PaaS and/or IaaS such as Azure deployment ARM template Application Insights PowerShell Scripting Security High Availability Azure Storage Azure Virtual Machine Backup / Disaster Recovery Patching Clustering service resilience SQL Azure ADLS and distributed systems etc.
    • Experienced in DevOps and knowledge of Azure Web Aps Service Fabric and .NET (Preferred)
    • Knowledge of networking concepts including DNS VPNs Firewalls and load balancers.
    • Strong scripting abilities with PowerShell.
    • Being able to handle complex cloud implementation like disaster recover Azure/AWS.

    Personal Skills:
    • High sense of responsibility and ownership acting like owner in what you do.
    • Exceptional communication and presentation skills
    • Being able to work on their own or in a team
    • Being able to work to tight deadlines
    • Ability to maintain composure during stressful situation
    • Handling many tasks & responsibilities
    • Fluent in Arabic and English.

    Working Conditions:
    • Business travels could be required up to 60% covered by the company.
    • Must be available for duty role (24/7 1 week in 4) definitely NOT a 8 to 5 worker.
    • Working on Weekends Holidays or outside the business hours could be required covered by the company.


    Certification Requirements: Bachelor s degree in Computer Science or equivalent. ITIL Foundation MCSA SQL Database MCSA BI MCSA BI SQL Development. Microsoft Certified: Azure Data Engineer Associate, Azure AI Engineer Associate and Azure Data Scientist Associate a plus Technical Skills: Experience in the following technology: 5+ (Microsoft SQL, Power BI) Deep technical or architectural knowledge of at least 2 of the following areas: Database administration (preferably with SQL, including Azure SQL) performance tuning and optimization, troubleshooting, high availability / disaster recovery, security. Database development (preferably with SQL, including Azure SQL) designing and building database solutions (tables / stored procedures / forms / queries / etc.) Business intelligence combining knowledge of SSIS/SSAS/SSRS/Power BI technologies with a deep understanding of data structure / data models to design, develop, and tune BI solutions and reports. Advanced data analytics designing and building solutions using technologies such as Databricks, Azure Data Factory, Azure Data Lake, HD Insights, SQL DW, stream analytics, machine learning, R server. Personal Skills (MUST): High sense of responsibility and ownership, acting like owner in what you do. Exceptional communication and presentation skills Being able to work on their own or in a team Being able to work to tight deadlines Ability to maintain composure during stressful situation Handling many tasks & responsibilities Fluent in Arabic and English. Working Conditions: Business travels could be required up to 50% [covered by the company].
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