- Memorizing the prices and features of each offer.
- Confirming customers' language preferences as you assist them.
- Addressing queries, complaints, and recommendations furnished by customers.
- Redirecting customers to the pertinent department, if needed.
- Deferring to management in instances of uncertainty.
- Processing exchanges and refunds in ways congruent with our policies.
- Providing customers with details of supplementary products or services that may suit their needs.
- Monitoring call and mail histories to ensure that all customers have been assisted.
- Searching for commonalities in customer feedback to inform recommendations regarding our offerings.
- Administering and receiving customer surveys on occasion.
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Customer Support Representative
منذ 5 ساعات
Sutherland Global Services Cairo, مصرAT&T is a leading telecommunications company committed to delivering innovative solutions and exceptional customer experiences. We are dedicated to connecting people with the world around them and providing cutting-edge technologies and services. As a Retention Account Specialist ...
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Customer Support
منذ 3 أيام
jump egypt Cairo, مصرResponsibilty: · Generating sales leads. · Managing incoming calls. · Building good relationships with customers. · Resolving complaints and following up on resolutions. · Identifying customers' needs. · Meeting sales objectives. · Following procedures and policies. · ...
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nokia egypt Cairo, مصرNous recherchons un Responsable RH H/F sur la ville de Casablanca, · Missions : · Gestion de la pr sence : suivi du pointage, notification des irr gularit s, absences, retards · Recueil, pr paration et traitement des l ments variables de la paie. · Contr le de la fiabilit des l ...
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Customer Support Representative
منذ ساعتين
CompactSoft International Cairo, مصر1- Minimum Bachelor degree of: Engineering, Computer Science or Commerce (English Section is Recommended) · 2- Minimum 1-2 years of experience in either: · A- Implementation (Installation, Training and Support) of business software applications, OR · B- Operating business softwar ...
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Customer Support Specialist
منذ 5 أيام
Tyro Cairo, مصرJob Description · We're looking for an energetic & driven individual determined to create a flawless customer experience and is looking to join a team that aims to disrupt the tutoring industry in Egypt. · Job Description · Provide an exceptional, full life cycle customer experie ...
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Customer Support Trainer
منذ ساعتين
Nok Human Capital Cairo, مصرNOK Human Capital is hiring Customer Support Trainer for a US Fitness App company. · Job Description · We are seeking a diligent and detailoriented Quality Assurance Specialist to join a US fitness app company. As a pivotal team member you will play a key role in ensuring that ou ...
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Customer Support Officer
منذ يوم
NOK for Human Capital Solutions Cairo, مصرJob Description · Maintaining a positive, empathetic, and professional attitude toward customers at all times. · Responding promptly to customer inquiries. · Communicating with customers through various channels. · Acknowledging and resolving customer complaints. · Knowing our pr ...
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Customer Support Trainer
منذ 5 أيام
Nokhc Egypt Cairo, مصر· • Quality Monitoring: Regularly monitor customer interactions across various channels (phone, chat, email) to assess service quality for diverse customer support teams. · • Feedback and Coaching: Provide comprehensive and constructive feedback to team members regarding their p ...
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Customer Support Specialist
منذ 5 أيام
Tyro Cairo, مصرJob Description · Provide an exceptional, full life cycle customer experience to our users through phone, email and chat support. · Anticipate customer needs and go above and beyond to ensure an efficient, seamless customer experience. · Collaborate with other team members to ens ...
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Customer Support Advisor
منذ يوم
3D Diagnostix Cairo, مصرResponsibilities: · Answer inbound calls and manage workflow between departments · Answer clients inquiries and help them use the company's services · Make outbound calls with clients to follow up on service delivery · Overlook production processes and services provided by the co ...
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Customer Support HelpDesk
منذ ساعتين
IBM Egypt Cairo, مصرResponsibilities: · • Maintaining a positive, empathetic, and professional attitude toward customers at all times. · • Responding promptly to customer inquiries. · • Communicating with customers through various channels. · • Acknowledging and resolving customer complaints · • Par ...
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Customer Support Advisor
منذ يوم
Etisalat Misr Cairo, مصرJob Description · We are looking for Excellent up to Fluent English graduates for Multi Skill account to Deal directly with customers, Respond promptly to customer inquiries, Handle and resolve customer complaints. · Job Requirements · Excellent up to Fluent English graduates · G ...
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Customer Support Engineer
منذ 3 أيام
Henkel Cairo, مصرGreat opportunity for a Structural/Bridge Engineer looking for a company with growth · Responsibilities:Lead design/prepare plans, estimates and specifications for bridges · Perform structural analysis/design with a focus on Illinois Highway and Tollway structures · Review shop d ...
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Customer Support Specialist
منذ 3 أيام
Concentrix Egypt Cairo, مصرParticipate in developing and updating customer service procedures and manuals of all types and their contact details, receiving and responding to their requests and inquiries effectively, efficiently and professionally, and coordinating with the relevant departments in this rega ...
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Specialist Customer Support
منذ أسبوع
SSC Egypt Cairo, مصرInteract with customers over the phone to understand their needs · Provide excellent customer service to achieve customer loyalty · Resolve problems over the telephone on the spot · Convert sales opportunities in order to meet financial targets · Clarify and explain procedures an ...
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Customer Support Agent
منذ 3 أيام
Onecard Cairo, مصرJob Description · Handle all incoming calls of the call center. · Handle outbound calls for follow up, occasional campaigns and callbacks blended with normal inbound calls. · Provide best possible service to both external & internal customers to achieve the highest level of custo ...
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Customer Service Technical Support
منذ ساعتين
Concentrix Egypt Cairo, مصرEnsure service delivered to our customers meets contractual Key Performance Indicators ('KPIs') · Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer. · Listen attentively to custo ...
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Digital Bridges Cairo, مصرJob Description · Responsible for answering all customers' inquiries via WhatsApp, emails, and phone calls and ensuring that every customer is served in an efficient, thorough, and courteous manner. · Receiving reservations for customers based on their various requirements. · Acc ...
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Technical Customer Support Engineer
منذ ساعتين
EgyGamer LLC Egypt Cairo, مصرResponsibilities: · Responding to technical support tickets. · Contacting clients to find out the nature of the technical or IT issue. · Linking to clients' computers via remote access. · Traveling to clients' office or server location. · Installing new hardware, software, and ne ...
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Customer Service Support Manager
منذ أسبوع
PepsiCo Egypt Cairo, مصرResponsibilities: · The ability to work together and cooperate with the work team. · Proficiency in oral and written communication skills. · Possessing creativity and creating appropriate solutions to problems. · Flexibility and ability to face work pressures and challenges. · Co ...
Spanish Speaker Customer Support - Cairo, مصر - k line europe cairo
وصف
Responsiblity: