وظائف
>
Cairo

    Customer Support Trainer - Cairo, مصر - Nok Human Capital

    Nok Human Capital
    Nok Human Capital Cairo, مصر

    منذ 6 أيام

    Default job background
    وصف

    NOK Human Capital is hiring Customer Support Trainer for a US Fitness App company.

    Job Description

    We are seeking a diligent and detailoriented Quality Assurance Specialist to join a US fitness app company. As a pivotal team member you will play a key role in ensuring that our Member Experience Associates consistently deliver highquality service that aligns with and surpasses established standards.

    Quality Monitoring: Regularly monitor customer interactions across various channels (phone chat email) to assess service quality for diverse customer support teams.

    Feedback and Coaching: Provide comprehensive and constructive feedback to team members regarding their performance & Conduct targeted coaching sessions to address specific areas of improvement and reinforce positive behaviors.

    Performance Analysis: Collaborate with team leaders to identify and address performance issues proactively identifying trends and areas for improvement Maintain meticulous records of quality audits coaching sessions and performance improvement plans & Generate detailed reports highlighting performance trends and proposing initiatives for continuous improvement.

    Job Requirements

    Fluent English Speaker (C1)

    Flexibility with working night & overnight shift (US Times)

    2 to 3 years of experience in customer service Quality Assurance role.

    Strong analytical and problemsolving skills.

    Excellent communication and interpersonal skills.

    Familiarity with customer service software and tools.

    Ability to adapt to a dynamic and fastpaced environment.

    Ability to collaborate effectively with team leaders and associates.

    Detailoriented with a commitment to maintaining accurate records.

    Proficient in generating and analyzing performance reports.

    If you match the above criteria send your updated resume to mentioning Customer Support Quality Assurance in subject line

    Remote Work :

    No

  • Nokhc Egypt

    Customer Support Trainer

    منذ 4 أيام

    Nokhc Egypt Cairo, مصر

    · • Quality Monitoring: Regularly monitor customer interactions across various channels (phone, chat, email) to assess service quality for diverse customer support teams. · • Feedback and Coaching: Provide comprehensive and constructive feedback to team members regarding their p ...

  • HireOn

    Culture and Communication Trainer with German

    منذ 6 أيام

    HireOn Cairo, مصر

    Position: Culture and Communication Trainer · Location: Cairo, Egypt or Alexandria, Egypt · Employment type: Full-time. · **DUTIES AND RESPONSIBILITIES**: · - Develop and deliver training programs focused on enhancing communication skills, cultural sensitivity, and cross-cultural ...

  • Amideast, Inc.

    Curriculum Developer for Self-discovery Through

    منذ 3 أيام

    Amideast, Inc. Cairo, مصر

    **COMPANY DESCRIPTION**: · : · Amideast Egypt seeks a Curriculum Developer for Self-Discovery through Arts & Drama course for the STEAM Day Camp. The goal of the camp is to provide to provide junior students with the opportunity to engage in hands-on activities, so they gain valu ...

  • SpotOn TA

    Culture Trainer

    منذ 3 أيام

    SpotOn TA Cairo, مصر

    As a culture Trainer you will be conducting training sessions "on-site/virtually", ensuring active participation and understanding among participants and more. · **Deta**iled Duties and Responsibilities** · - Collaborate with cross-functional teams to identify training needs and ...

  • SSC Egypt

    Oracle Cloud Hcm Consultant

    منذ أسبوع

    SSC Egypt Cairo, مصر

    Understand client's requirements and business viabilities and Conduct High-Level Analysis. · - Determine the gaps between requirements and System functionalities and define workable solutions to bridge the gaps. · - Conducting Conference Room Pilots (CRP Sessions). · - Conducting ...

  • TOPTALENT

    Culture and Communication Trainer

    منذ 6 أيام

    TOPTALENT Cairo, مصر

    **WORK MODE** · - On-Site (**Cairo**, Egypt or **Alexandria**, Egypt) · **DUTIES AND RESPONSIBILITIES**: · - Develop and deliver training programs focused on enhancing communication skills, cultural sensitivity, and cross-cultural understanding, specifically tailored for German-s ...

  • DHL

    Training & Od Manager

    منذ 5 ساعات

    DHL Cairo, مصر

    **YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.** · Would you like to become part of the world's most international company in the world? · A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 c ...

  • Nok Human Capital

    CS Trainer

    منذ 6 أيام

    Nok Human Capital Cairo, مصر

    NOK Human Capital is hiring CS Trainer for IntouchCX a global BPO leader in customer support industry. · About The Job : · Are you a leader with a passion to help people learn This role is responsible for delivering training materials to our team members using creative teaching t ...

  • Nok Human Capital

    CS Trainer

    منذ 5 أيام

    Nok Human Capital Cairo, مصر

    NOK Human Capital is hiring " CS Trainer" for IntouchCX, a global BPO leader in customer support industry. · About The Job : · Are you a leader with a passion to help people learn? This role is responsible for delivering training materials to our team members using creative teach ...

  • David Kennedy Recruitment

    Culture and Communication Trainer with French

    منذ 5 أيام

    David Kennedy Recruitment Cairo, مصر

    David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a French speakingCulture and Communication Trainer to join their team in Cairo. · Position:Culture and Communication Trainer · Location: Cairo Egypt · Employment type: Fullti ...

  • David Kennedy Recruitment

    Culture and Communication Trainer with German

    منذ 5 أيام

    David Kennedy Recruitment Cairo, مصر

    David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a GermanspeakingCulture and Communication Trainer to join their team in Cairo. · Position:Culture and Communication Trainer · Location: Cairo Egypt · Employment type: Fulltim ...

  • David Kennedy Recruitment

    Culture and Communication Trainer with Spanish

    منذ 5 أيام

    David Kennedy Recruitment Cairo, مصر

    David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Spanish speakingCulture and Communication Trainer to join their team in Cairo. · Position:Culture and Communication Trainer · Location: Cairo Egypt · Employment type: Fullt ...

  • David Kennedy Recruitment

    Culture and Communication Trainer with Italian

    منذ 5 أيام

    David Kennedy Recruitment Cairo, مصر

    David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Italian speakingCulture and Communication Trainer to join their team in Cairo. · Position:Culture and Communication Trainer · Location: Cairo Egypt · Employment type: Fullt ...

  • Talent Pal

    Training Supervisor

    منذ 6 أيام

    Talent Pal Cairo, مصر

    Job Responsibilities:Manage trainers & oversee the daily workflow. · Set action plans related to training department complaints. · Determine the training team stationery needs and follow up with the administration team with fully controlling on the consumption. · Reviews the perf ...

  • JUJUR

    Culture and Communication Trainer

    منذ 23 ساعة

    JUJUR Cairo, مصر

    Position: Culture and Communication Trainer · Location: Cairo Egypt or Alexandria Egypt · Employment type: Fulltime. · DUTIES AND RESPONSIBILITIES: · Develop and deliver training programs focused on enhancing communication skills cultural sensitivity and crosscultural understand ...

  • David Kennedy Recruitment

    Culture and Communications Trainer

    منذ 3 أيام

    David Kennedy Recruitment Cairo, مصر دوام كامل

    Position: Culture and Communications Trainer · Location: Cairo, Egypt or Alexandria, Egypt · Employment Type: Full-time. · Duties and Responsibilities:Develop and deliver training programs focused on enhancing communication skills, cultural sensitivity, and cross-cultural unders ...

  • Valeo Egypt

    Principal System Engineer

    منذ 6 أيام

    Valeo Egypt Cairo, مصر

    Develop software requirements by gathering the project different stakeholders' requirements, consolidating them, and identifying any conflicting requirements. This can include travel to meet OEMs and customers to facilitate this step. · Responsible for system and customer require ...

  • myGwork

    Training Specialist

    منذ أسبوع

    myGwork Cairo, مصر

    As a Trainer, you will have the important role of helping Amazonians across the different sites to be at their best for our customers. You will be responsible for the end to end delivery of existing training programs, mainly to our Customer Service Associates. · In this role, you ...

  • Nok Human Capital

    CS Trainer

    منذ أسبوع

    Nok Human Capital Cairo, مصر

    NOK Human Capital is hiring Customer Support Trainer" for a US Fitness App company. · Job Description · We are seeking a diligent and detail-oriented Quality Assurance Specialist to join a US fitness app company. As a pivotal team member, you will play a key role in ensuring that ...

  • IGT Solutions egypt

    Training Assistant Manager

    منذ أسبوع

    IGT Solutions egypt Cairo, مصر

    Supporting the provision of our training strategy through the design and implementation of training initiatives which are both aligned with mandatory requirements for each account. · Identify training needs using a structured methodology to assist in the design of tailored traini ...