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Culture Trainer
منذ يومين
SpotOn TA Cairo, مصرAs a culture Trainer you will be conducting training sessions "on-site/virtually", ensuring active participation and understanding among participants and more. · **Deta**iled Duties and Responsibilities** · - Collaborate with cross-functional teams to identify training needs and ...
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Quality Specialist, Trainer
منذ يومين
Etisal International Cairo, مصر**Location: Abbassia Square**: · - **German language: B2 up to C1**: · - **Experience: 1 year in the same filed is a must**: · - **Gender: Males**: · - **Salary: 21K NET**: · - **Social, medical insurance**: · - **Full paid training**: · - **Incentives** · **Salary**: E£21,000.00 ...
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Culture and Communication Trainer
منذ 5 أيام
TOPTALENT Cairo, مصر**WORK MODE** · - On-Site (**Cairo**, Egypt or **Alexandria**, Egypt) · **DUTIES AND RESPONSIBILITIES**: · - Develop and deliver training programs focused on enhancing communication skills, cultural sensitivity, and cross-cultural understanding, specifically tailored for German-s ...
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HireOn Cairo, مصرPosition: Culture and Communication Trainer · Location: Cairo, Egypt or Alexandria, Egypt · Employment type: Full-time. · **DUTIES AND RESPONSIBILITIES**: · - Develop and deliver training programs focused on enhancing communication skills, cultural sensitivity, and cross-cultural ...
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Trainer
منذ أسبوع
IGT Solutions egypt Cairo, مصر· • Conducts annual training and development needs assessment · • Experience in Travel/Airline domain is preferred · • Work with client closely to launch any new training program without any business · disruption · • Participate in the transition tollgate calls to ensure readine ...
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CS Trainer
منذ 5 أيام
Nok Human Capital Cairo, مصرNOK Human Capital is hiring CS Trainer for IntouchCX a global BPO leader in customer support industry. · About The Job : · Are you a leader with a passion to help people learn This role is responsible for delivering training materials to our team members using creative teaching t ...
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CS Trainer
منذ 5 أيام
Nok Human Capital Cairo, مصرNOK Human Capital is hiring " CS Trainer" for IntouchCX, a global BPO leader in customer support industry. · About The Job : · Are you a leader with a passion to help people learn? This role is responsible for delivering training materials to our team members using creative teach ...
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GYM Trainer
منذ 3 أيام
German International University Cairo, مصرJob Description · Identify sport, recreation and health initiatives and oversee strategic planning and implementation. · Coordinate, deliver and promote relevant activities, classes and events, often within the university. · Raise public awareness of health and fitness issues and ...
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Corporate Trainer
منذ 6 أيام
Integrant Egypt Cairo, مصرResponsibilities: · • Conceptualize training materials based on data and research Consult with other trainers, managers, and leadership · • Communicate training needs and online resources · • Create training strategies, initiatives, and materials · • Deliver Trainings and coachin ...
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Senior Trainer
منذ 3 أيام
tabby Cairo, مصرResponsibilty: · Collaborate with management to identify company training needs. · Schedule appropriate training sessions. · Oversee and direct seminars, workshops, individual training sessions, and lectures. · Plan and implement an effective training curriculum. · Supervise trai ...
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Marketing trainer
منذ 4 أيام
myGwork Cairo, مصرThe ideal candidate will be innovative, team oriented, an effective communicator, have a desire to participate in change, and appreciate a dynamic environment with rapidly changing · priorities. We are seeking someone with demonstrated history of successful demand generation acro ...
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Trainer - Alex
منذ أسبوع
Misr Technology Services Cairo, Egypt Cairo, مصرRuns demonstrations of Nafeza System and provide training to internal employees and external users groups. · Integrates learning curriculum for courses and learning methods onto various platforms including e-learning, virtual learning, and web applications using multiple authorin ...
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Senior Trainer
منذ 3 أيام
tabby Cairo, مصرResponsibilty: · Highlighting needs pertaining to capacity development. · Perceiving which requirements are amenable to facilitation. · Pinpointing existing programs or formulating bespoke courses for use. · Selecting accompanying test materials. · Encouraging respect for ideas v ...
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IT Technical Trainer
منذ 4 أيام
SSC Egypt Mea Cairo, مصرResponsibilities: · • Prepare and conduct technical training programs. · • Deploy training to targeted personnel. · • Prepare training material and classroom agenda. · • Provide end-user training for clients. · • Conduct presentations and webinars. · • Create instructor materials ...
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Trainer BPO
منذ أسبوع
IGT Solutions egypt Cairo, مصر· • Conducts annual training and development needs assessment · • Experience in Travel/Airline domain is preferred · • Work with client closely to launch any new training program without any business · disruption · • Participate in the transition tollgate calls to ensure readine ...
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Culture and Communication Trainer
منذ 19 ساعة
JUJUR Cairo, مصرPosition: Culture and Communication Trainer · Location: Cairo Egypt or Alexandria Egypt · Employment type: Fulltime. · DUTIES AND RESPONSIBILITIES: · Develop and deliver training programs focused on enhancing communication skills cultural sensitivity and crosscultural understand ...
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Culture and Communications Trainer
منذ يومين
David Kennedy Recruitment Cairo, مصر دوام كاملPosition: Culture and Communications Trainer · Location: Cairo, Egypt or Alexandria, Egypt · Employment Type: Full-time. · Duties and Responsibilities:Develop and deliver training programs focused on enhancing communication skills, cultural sensitivity, and cross-cultural unders ...
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Algemeen Fysiotherapeut
منذ 21 ساعة
FYGO Cairo, مصر**Algemeen Fysiotherapeut en/of Manueel Fysiotherapeut Egypte** · **In het kort**:** Academische Achtergrond**: HBO Bachelor Fysiotherapie · **Kwalificaties**: BIG-registratie in Nederland, KNGF lidmaatschap, Minimaal 3 jaar werkervaringcair · **Over de instelling**: · Wij zijn A ...
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مطلوب موظفين خدمة عملاء
منذ يومين
NAOS Solutions محافظة القاهرة, مصرلو كنت طالب أو حديث التخرج. · - سنك أكتر من 18 سنة وحتي 30 سنة. · - خبرة أو بدون خبرة. · - مستواك في الإنجليزي متوسط أو فوق المتوسط. · - من سكان القاهرة الكبري فقط. · قدم دلوقتي والتعيين في أقل من شهر · المزايا: · - المرتب بيكون 3900 جنية هيتقسم لـ (3400 جنية أساسي وصافي،500 جن ...
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Amideast, Inc. Cairo, مصر**COMPANY DESCRIPTION**: · : · Amideast Egypt seeks a Curriculum Developer for Self-Discovery through Arts & Drama course for the STEAM Day Camp. The goal of the camp is to provide to provide junior students with the opportunity to engage in hands-on activities, so they gain valu ...
CS Trainer - Cairo, مصر - Nok Human Capital
وصف
NOK Human Capital is hiring Customer Support Trainer" for a US Fitness App company.
Job Description
We are seeking a diligent and detail-oriented Quality Assurance Specialist to join a US fitness app company. As a pivotal team member, you will play a key role in ensuring that our Member Experience Associates consistently deliver high-quality service that aligns with and surpasses established standards.
•Quality Monitoring: Regularly monitor customer interactions across various channels (phone, chat, email) to assess service quality for diverse customer support teams.
•Feedback and Coaching: Provide comprehensive and constructive feedback to team members regarding their performance & Conduct targeted coaching sessions to address specific areas of improvement and reinforce positive behaviors.
•Performance Analysis: Collaborate with team leaders to identify and address performance issues, proactively identifying trends and areas for improvement, Maintain meticulous records of quality audits, coaching sessions, and performance improvement plans & Generate detailed reports highlighting performance trends and proposing initiatives for continuous improvement.
Job Requirements
•Fluent English Speaker (C1)
•Flexibility with working night & overnight shift (US Times)
•2 to 3 years of experience in customer service Quality Assurance role.
•Strong analytical and problem-solving skills.
•Excellent communication and interpersonal skills.
•Familiarity with customer service software and tools.
•Ability to adapt to a dynamic and fast-paced environment.
•Ability to collaborate effectively with team leaders and associates.
•Detail-oriented with a commitment to maintaining accurate records.
•Proficient in generating and analyzing performance reports.
If you match the above criteria, send your updated resume to mentioning "Customer Support Quality Assurance "in subject line
