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    Training Supervisor - Cairo, مصر - Talent Pal

    Talent Pal
    Talent Pal Cairo, مصر

    منذ 5 أيام

    Default job background
    وصف
    Job Responsibilities:
    • Manage trainers & oversee the daily workflow.
    • Set action plans related to training department complaints.
    • Determine the training team stationery needs and follow up with the administration team with fully controlling on the consumption.
    • Reviews the performance of trainers and coaches monitors their results and gives them direction for ongoing performance and result improvement.
    • Manage trainers performance and responsibilities and report the performance to the direct manager (monthly quarterly and annual performance).
    • Providing the client with the training plans & identifying areas for improvement.
    • Provide the training performance & efficiency reports
    • Follow up and audit the reports concerning the Training team.
    • Identifying training needs and provide recommendations on programs and activities.
    • Responsible for trainees safety through training company policy compliance training rules and supervision of the trainees.
    • Understanding customer needs and requirements to develop effective quality & Training processes.
    • Evaluate the delivered training efficiency (training results survey etc)
    • Conduct & manage effective induction programs and coordinate training activities.
    • .Create and enhance training manuals testing and evaluation procedures multimedia visual aids and other educational materials and presentations.
    • Designing delivering and administering training programs for Different Criteria.
    • Review & Maintain the consistency of the materials.
    • Select appropriate training methods or activities
    • Perform periodical (Quarter) verification for (Agents and annually for supporting functions & trainers)
    • Creating the refreshment agenda regarding the lowperformance agents
    • Review the Knowledge updates and remove of obsolete data on a regular basis.
    • Determine the needed action for the new hired to enhance their quality.
    • Conducting staff training.
    • Ensure understanding & compliance with Majorel vision mission and values and follow regulatory Majorel policies & procedures.
    • Ensure subordinates comply with the code of conduct and policies.
    • Cooperating with the Quality team to handle Quality calibration the third error and the major updates
    • Coordinates with all internal functions within various departments to ensure the completion of training processes.
    • Working with Global and regional teams to ensure alignment and continuous cooperation.
    • Ensure that all the processes of the Training meet COPC Standards and requirements.
    • Evaluate team performance in accordance to COPC standards.
    • Maintain a keen understanding of training trends developments and best practices.
    • Performs miscellaneous jobrelated duties as assigned.
    Job Requirements:
    • Bachelors Degree.
    • Minimum 1 years managing Teams
    • Level of English: Excellent Level.
    • Experience in Training preferable
    • Outstanding knowledge of learning theories and training methodologies.
    • Passion for teaching and public speaking.
    • Strong teamwork abilities.
    • Indepth knowledge assessment protocol.
    • Knowledge of competency assessment.
    • Experience with elearning platforms.
    • Strong understanding of business goals and standards for customer service.
    • Presentation and Problem analysis skills.
    • Listening skills.
    • Excellent interpersonal and communication skills.
    • Problem solving and coaching skills.
    • Delegation Standards and Negotiating Skills.
    • Time Management.
    • Leadership skills.
    This job has been sourced from an external job board.
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