Mahmoud Farrag

I have a +7 Years experiance in Telesales and sales , from sales agent to Telesales Site manager
Seeking a challenging position in dynamic organization where my experience, skills can be well utilized and further developed.

Tele sales Site manager - 08/2021 till Now
Etisalat UAE
 Working In Etisalat UAE as a manager in offshore Account in Cairo
 Managing 2 Offshore sites ( Raya & EGS ) working on Etisalat UAE Account
 Manage 200 HC , to Achieve Tele sales Main KPIS ( Sales , Conversion , Quality , CFM , Complaints )
 Managing Supporting functions , Training & Quality & WFM & HR
 Leading all the above teams to ensure that we achieve our targets in all metrics aside with hiring & Training & Planning

Tele sales Supervisor - 06/2020 till 07/2021
Etisalat Global services, Etisalat UAE Account, Cairo
Launching Account
 Managing All Account objectives through supervising the work of team leaders and liaising with supporting functions teams to improve the performance and working on client satisfaction
 Manage a Team of 4 Leaders & 60 Agents
Leading, Managing and training team leaders of the Account and handling many issues that may arise

Non voice Supervisor - 01/2020 till 06/2020
Etisalat Global services, Etisalat UAE Account, Cairo
 Email and chat supervisor
 Manage a team of 4 Leaders and 60 agents
 Inbound Experience

Tele sales Supervisor - 06/2018 till 01/2020
Raya contact center, Etisalat UAE Account, Cairo
 Manage a Team of 10 Leaders & 150 Agents , Leading, Managing and training team leaders of the Account and handling many issues that may arise

Tele sales Team leader - 2016 till 06/2018
Raya contact center, Etisalat UAE Account, Cairo
Manage a Team of 15 to 20 Agents
 Supervises/manages activities and performance of the Account Advisors
 Handles Account Advisors needed for on-job training and coaching
 Monitors transactions to ensure that QA standards are met

Tele sales Advisor - 2014 till 2016
Raya contact center, Etisalat UAE Account, Cairo
Work on My monthly Target on different campaigns with specified Utilization and Quality and process.
 Call Etisalat UAE customers to achieve my Monthly target
 Sell new rate plans and upgrade
 Sell new sim cards
 Sell new Devices
 Sell internet speed and packages

Bachelor of commerce: Faculty of commerce Cairo University 2013