- Interact with customers over the phone to understand their needs
- Provide excellent customer service to achieve customer loyalty
- Resolve problems over the telephone on the spot
- Convert sales opportunities in order to meet financial targets
- Clarify and explain procedures and products over the telephone
- Capture and report customer feedback towards continual product development
- Performs the necessary & right action on systems and tools in order to fulfill the customer request properly and maintain the company's financial position
- Recommends process improvements to facilitate the Customer care work and delight the customers
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Customer Support Representative
منذ يومين
Sutherland Global Services Cairo, مصرAT&T is a leading telecommunications company committed to delivering innovative solutions and exceptional customer experiences. We are dedicated to connecting people with the world around them and providing cutting-edge technologies and services. As a Retention Account Specialist ...
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German Customer Support Representative
منذ 3 ساعات
Foundever Cairo, مصر**Required Language** · German · **Employment Type** · Full time · **Contract Type** · Permanent · **Description** · **JOB TITLE**: Customer Support Representative · **REPORTS TO**: Account Supervisor · - ** What's in it for you?** · We believe in the more, the merrier, and that' ...
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Customer Support
منذ 5 أيام
jump egypt Cairo, مصرResponsibilty: · Generating sales leads. · Managing incoming calls. · Building good relationships with customers. · Resolving complaints and following up on resolutions. · Identifying customers' needs. · Meeting sales objectives. · Following procedures and policies. · ...
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nokia egypt Cairo, مصرNous recherchons un Responsable RH H/F sur la ville de Casablanca, · Missions : · Gestion de la pr sence : suivi du pointage, notification des irr gularit s, absences, retards · Recueil, pr paration et traitement des l ments variables de la paie. · Contr le de la fiabilit des l ...
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Customer Support Trainer
منذ يوم
Nok Human Capital Cairo, مصرNOK Human Capital is hiring Customer Support Trainer for a US Fitness App company. · Job Description · We are seeking a diligent and detailoriented Quality Assurance Specialist to join a US fitness app company. As a pivotal team member you will play a key role in ensuring that ou ...
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Customer Support Officer
منذ ساعة
NOK for Human Capital Solutions Cairo, مصرJob Description · Maintaining a positive, empathetic, and professional attitude toward customers at all times. · Responding promptly to customer inquiries. · Communicating with customers through various channels. · Acknowledging and resolving customer complaints. · Knowing our pr ...
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Customer Support Engineer
منذ ساعة
SSC Egypt Mea Cairo, مصرResponsibilities: · Providing customers with IT support via desktop solutions, chat functions, emails, and calls. · Assisting customers with account setup and application installations. · Ensuring optimal application functionality by configuring networks. · Troubleshooting IT iss ...
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Customer Support Specialist
منذ أسبوع
Tyro Cairo, مصرJob Description · We're looking for an energetic & driven individual determined to create a flawless customer experience and is looking to join a team that aims to disrupt the tutoring industry in Egypt. · Job Description · Provide an exceptional, full life cycle customer experie ...
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Customer Support Representative
منذ يومين
CompactSoft International Cairo, مصر1- Minimum Bachelor degree of: Engineering, Computer Science or Commerce (English Section is Recommended) · 2- Minimum 1-2 years of experience in either: · A- Implementation (Installation, Training and Support) of business software applications, OR · B- Operating business softwar ...
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Customer Support Specialist
منذ أسبوع
Tyro Cairo, مصرJob Description · Provide an exceptional, full life cycle customer experience to our users through phone, email and chat support. · Anticipate customer needs and go above and beyond to ensure an efficient, seamless customer experience. · Collaborate with other team members to ens ...
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Customer Support Trainer
منذ أسبوع
Nokhc Egypt Cairo, مصر· • Quality Monitoring: Regularly monitor customer interactions across various channels (phone, chat, email) to assess service quality for diverse customer support teams. · • Feedback and Coaching: Provide comprehensive and constructive feedback to team members regarding their p ...
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Customer Support Advisor
منذ 3 أيام
3D Diagnostix Cairo, مصرResponsibilities: · Answer inbound calls and manage workflow between departments · Answer clients inquiries and help them use the company's services · Make outbound calls with clients to follow up on service delivery · Overlook production processes and services provided by the co ...
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Customer Support Engineer
منذ 5 أيام
Henkel Cairo, مصرGreat opportunity for a Structural/Bridge Engineer looking for a company with growth · Responsibilities:Lead design/prepare plans, estimates and specifications for bridges · Perform structural analysis/design with a focus on Illinois Highway and Tollway structures · Review shop d ...
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Customer Support Representative
منذ ساعة
Concentrix Egypt Cairo, مصرResponsibilities: · Maintaining a positive, empathetic, and professional attitude toward customers at all times. · Responding promptly to customer inquiries. · Communicating with customers through various channels. · Acknowledging and resolving customer complaints. · Knowing our ...
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Customer Support HelpDesk
منذ يومين
IBM Egypt Cairo, مصرResponsibilities: · • Maintaining a positive, empathetic, and professional attitude toward customers at all times. · • Responding promptly to customer inquiries. · • Communicating with customers through various channels. · • Acknowledging and resolving customer complaints · • Par ...
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Customer Support Advisor
منذ 3 أيام
Etisalat Misr Cairo, مصرJob Description · We are looking for Excellent up to Fluent English graduates for Multi Skill account to Deal directly with customers, Respond promptly to customer inquiries, Handle and resolve customer complaints. · Job Requirements · Excellent up to Fluent English graduates · G ...
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Customer Support Agent
منذ 5 أيام
Onecard Cairo, مصرJob Description · Handle all incoming calls of the call center. · Handle outbound calls for follow up, occasional campaigns and callbacks blended with normal inbound calls. · Provide best possible service to both external & internal customers to achieve the highest level of custo ...
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Customer Support Specialist
منذ ساعة
Concentrix Egypt Cairo, مصرParticipate in developing and updating customer service procedures and manuals of all types and their contact details, receiving and responding to their requests and inquiries effectively, efficiently and professionally, and coordinating with the relevant departments in this rega ...
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Digital Bridges Cairo, مصرJob Description · Responsible for answering all customers' inquiries via WhatsApp, emails, and phone calls and ensuring that every customer is served in an efficient, thorough, and courteous manner. · Receiving reservations for customers based on their various requirements. · Acc ...
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Customer Service Technical Support
منذ يومين
Concentrix Egypt Cairo, مصرEnsure service delivered to our customers meets contractual Key Performance Indicators ('KPIs') · Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer. · Listen attentively to custo ...