وظائف
>
Cairo

    Customer Support Agent - Cairo, مصر - Onecard

    Onecard
    Onecard Cairo, مصر

    منذ 5 أيام

    Default job background
    وصف

    Job Description

    • Handle all incoming calls of the call center.
    • Handle outbound calls for follow up, occasional campaigns and callbacks blended with normal inbound calls.
    • Provide best possible service to both external & internal customers to achieve the highest level of customer satisfaction.
    • Provide proper information to customers with complete & comprehensive understanding of Onecard Products & Services and Policies & Procedures
    • Resolve customer complaints in time & treats them as business opportunities to ensure continuous improvement & development.
    • Escalate problems & provides relevant feedback to the right channels
    • Contribute to the Upselling of Onecard Products and Services.

    Job Requirements

    • Males only will be considered.
    • 0-2 years Experience.
    • Excellent English both spoken and written.
    • Very good computer skills.
    • Strong Customer Orientation.
    • Strong communication, listening & interpersonal skills.
    • Flexibility & ability to work in a team.
    • Self-confident with professional behavior & attitude.
    • High sense of time management.
  • The Emirates Group

    Supervisor Airport Services

    منذ 5 أيام

    The Emirates Group محافظة القاهرة, مصر

    Job Purpose: Ensure that the service offered is timely, efficient, and professional and of the highest level, as per the criteria set forth by the Companys commercial, safety and security policies, standards and procedures. Supervise and coordinate all internal and external agenc ...

  • Talent Pal

    Real Estate Sales Director

    منذ 5 أيام

    Talent Pal Cairo, مصر

    Managing a team of sales agents, including recruiting, training, coaching, and mentoring. · - Developing and implementing sales strategies to achieve sales targets, including identifying target markets, setting sales goals, and creating marketing plans. · - Developing and maintai ...

  • Bavarian Auto Group

    Service Advisor

    منذ أسبوع

    Bavarian Auto Group Cairo, مصر

    Responsible for workshop working capacity and parts turnover. - Establish the customers' needs after receiving and welcoming them. - Provide labor cost estimates, if necessary in conjunction with diagnosis section - Convey requirements clearly to the workshop by preparing work or ...

  • Johnson & Johnson

    Logistics Coordinator

    منذ 3 أيام

    Johnson & Johnson Cairo, مصر

    Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products, and services to advance the health and well-being of people. Employees of the Johnson & Jo ...

  • Orange Egypt

    Sr Manager, Network Operation Center

    منذ 4 أيام

    Orange Egypt Gîza, مصر

    **Duties and Responsibilities** · - ** **Ensures that standardized methods and procedures are used to manage all Changes effectively and quickly · - Coordinate and manage the various change committees (Standards and urgencies), analyses the requests, considering risks, unavailabi ...

  • NCR

    Customer Care Rep

    منذ 4 أيام

    NCR Gîza, مصر

    About NCR · NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the U ...

  • Deal Egypt

    EN - Reception Agent

    منذ أسبوع

    Deal Egypt Cairo, مصر

    Position Summary · This position is responsible for the preparation of operations documents, timely updates WMS and provide support in general logistics administrative functions, coordination between warehouse and transportation, communicating to customer. · Responsibilities · ...

  • Giza Arabia Systems Cairo, Egypt

    Workforce Management Executive Forecasting Scheduling

    منذ أسبوع

    Giza Arabia Systems Cairo, Egypt Cairo, مصر

    + Provide timely and accurate management information to support the Call Centre Management team in driving efficiency at team and individual agent · + Arrange and work with operations team to implement the work schedule of the · + Prepare and provide employees with a working sche ...

  • Tabby

    Shift Coordinator

    منذ أسبوع

    Tabby Cairo, مصر

    Monitor and manage the real-time contact center performance and make staffing adjustments as needed to meet service level goals · Taking action during the day when actual performance is significantly different from the assumptions used to create the forecast and/or schedule · Re- ...

  • Xceed

    Customer Service Team Leader

    منذ أسبوع

    Xceed Cairo, مصر

    Job Description · Your Role Will Be: · Continuously monitor and check team's performance and ensure it is consistent with the overall client & Internal objectives and timelines · Conduct periodic shift briefings for agents to maintain existing performance standards or address any ...

  • SSC Egypt Mea

    BI Data Specialist

    منذ أسبوع

    SSC Egypt Mea Cairo, مصر

    Responsibilities: · • Develop, maintain, and improve business reports linked to sales agent productivity (productivity, call time, agent review, etc.). · • Develop, maintain, and improve reports linked to sales pipeline, forecast, and revenue attainment. · • Work with a set of bu ...

  • SSC Egypt Mea

    BI Data Specialist

    منذ أسبوع

    SSC Egypt Mea Cairo, مصر

    Responsibilities: · • Develop, maintain, and improve business reports linked to sales agent productivity (productivity, call time, agent review, etc.). · • Develop, maintain, and improve reports linked to sales pipeline, forecast, and revenue attainment. · • Work with a set of bu ...

  • 3D Diagnostix

    Customer Support Advisor

    منذ أسبوع

    3D Diagnostix Cairo, مصر

    Responsibilities: · Answer inbound calls and manage workflow between departments · Answer clients inquiries and help them use the company's services · Make outbound calls with clients to follow up on service delivery · Overlook production processes and services provided by the co ...

  • NAOS Solutions egypt

    General Accountant

    منذ أسبوع

    NAOS Solutions egypt Cairo, مصر

    We are actively seeking a solutions-oriented Software Support Specialist (Agent) to join our team You will be directly responsible providing functional customer support through various mediums such as phone, email, and online chat. This role is a great opportunity for anyone inte ...

  • Ssc Egypt

    Assistant information technology manager

    منذ أسبوع

    Ssc Egypt Cairo, مصر

    We are actively seeking a solutions-oriented Software Support Specialist (Agent) to join our team You will be directly responsible providing functional customer support through various mediums such as phone, email, and online chat. This role is a great opportunity for anyone inte ...

  • Tamara

    Content Manager

    منذ أسبوع

    Tamara Cairo, مصر

    Content Creation: Work with the Content Specialists to develop and create various types of customer support content, including knowledge base articles, FAQs, troubleshooting guides, tutorials, and other resources that help customers find answers to their questions and solutions t ...

  • SSC Egypt

    Partner Connection Manager

    منذ أسبوع

    SSC Egypt Cairo, مصر

    Secure new customer wins for Cloud: Maximize up-sell and cross-sell opportunities collaborating with Sales Agent, Solution Specialists, client sales teams and the channel partners · Constantly research and educate self with the newest developments in cloud capabilities and pricin ...

  • SSC Egypt Mea

    Partner Connection Manager

    منذ أسبوع

    SSC Egypt Mea Cairo, مصر

    Responsibilities: · • Secure new customer wins for Cloud: Maximize up-sell and cross-sell opportunities collaborating with Sales Agent, Solution Specialists, client sales teams and the channel partners · • Constantly research and educate self with the newest developments in cloud ...

  • GET Group- Egypt

    Senior NET Developer

    منذ أسبوع

    GET Group- Egypt Cairo, مصر

    Relocate to Malta Dynamics 365 CE Lead Functional Consultant (Consulting/Big 4) · About our Client · Our client s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their cli ...

  • RAYA Customer Experience

    Bank Accountant

    منذ 5 أيام

    RAYA Customer Experience Cairo, مصر

    Job Description · Central bank of Egypt · Call center agent - technical support · Answer inquires and solve technical problem · Job Requirements · Good in English · Technical background · 9AM till 5pm shift · Friday and Saturday off · ...