- Provide timely and accurate management information to support the Call Centre Management team in driving efficiency at team and individual agent
- Arrange and work with operations team to implement the work schedule of the
- Prepare and provide employees with a working schedule for the business week, incorporating all Support requirements (i.e., up-training, coaching,.) as well as forecasting and scheduling
- Perform functions like running reports, exporting data, changing agent skills, and activating agent
- Prepare and disseminate timely and accurate reports to operations management and the broader Support Leadership Team and proactively monitors agent calls, efficiency, and availability, and reports deficiencies to operations teams in real-time.
- Monitor and track on the changes to forecast and shift
- maintain accurate employee information in WFM and other databases and ensure accuracy.
-
Sales Manager Tourism
منذ 4 أيام
Smile Makers Tourism LLC Cairo, مصرMeet periodically with sales management or sales personnel to review sales activity funnel (CRM tool), customer retention and relationship activities, review sales performance compared to goal, production and training needs · Plan and schedule special events providing post-event ...
-
Brand Manager
منذ أسبوع
LAMAR Cairo, مصرPerform a range of activities to effectively market assigned products/services, such as conducting market research; overseeing product development and design; setting prices; launching new products; overseeing advertising campaigns; and monitoring sales performance. -Monitor, ana ...
-
Accounts Manager
منذ أسبوع
Diversey, Inc. Cairo, مصرScheduling and planning service portfolio for all Egypt FSR customers as per their classification. · - Standardizing the services provided to align customer operational standard. · - Budget build up including sales funnel, X-R selling and new customers acquisition to maximize the ...
-
Rta
منذ أسبوع
Transcom WorldWide Cairo, مصر**Location**:Egypt, Cairo · **Job category**:Operations · **Language**: · Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solut ...
-
Planning Manager
منذ 3 أيام
Talent Pal Cairo, مصرDecima International is a professional services company, providing project management and controls services to clients in the United States and the Middle East. Our mission is to become the premier professional services provider across all industry sectors we are engaged in. To a ...
-
Purchasing Specialist
منذ أسبوع
H.B. Fuller Cairo, مصرH.B. Fuller is a leading global adhesives provider focusing on perfecting adhesives, sealants and other specialty chemicals across all industries throughout the world. While our products are virtually invisible, they play a vital role in ensuring the quality of modern life and we ...
-
Dir-banquet Operations
منذ أسبوع
Marriott International, Inc Cairo, مصر**Job Number** · **Job Category** Event Management · **Location** Marriott Mena House Cairo, 6 Pyramids Road, Cairo, Egypt, Egypt VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Management · **JOB SUMMARY** · Demonstrates kn ...
-
Facilities Manager
منذ 4 أيام
JLL محافظة القاهرة, مصرJLL supports the Whole You, personally and professionally. · We are looking for a Facilities Manager for our Integrated Facility Management business line on our Amazon account. · About JLL · We're JLL. We're a professional services and investment management firm specializing in r ...
-
Financial Controller
منذ 3 أيام
Voltalia Egypt Cairo, مصرAt Voltalia we are passionate about renewable energies We are an electricity producer from wind, solar, hydro, biomass and storage and also a service provider to 3rd party clients such as Development, EPC, O&M and Distribution.Today we are in 20 countries, split among 4 continent ...
-
Subsystem Project Manager
منذ 3 أيام
Talent Pal Cairo, مصرAt Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signaling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, ...
-
Rta
منذ أسبوع
Transcom Egypt محافظة الجيزة, مصرTranscom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels like voice, chat, social ...
-
Shift Coordinator
منذ أسبوع
Tabby Cairo, مصرMonitor and manage the real-time contact center performance and make staffing adjustments as needed to meet service level goals · Taking action during the day when actual performance is significantly different from the assumptions used to create the forecast and/or schedule · Re- ...
-
Senior Planning Engineer
منذ أسبوع
Giza Systems Egypt Cairo, مصرPlanning and Scheduling: Developing project plans, defining project objectives, and creating schedules that outline the activities, timelines, and milestones of the project. · Cost Control: Monitoring and managing project budgets, tracking expenses, and ensuring that costs are ke ...
-
Senior Mobile Developer
منذ 5 أيام
FlairsTech egypt Cairo, مصرThe Role · A fabulous career opportunity for a part qualified to step up as a finance business partner to work closely with the leads for each of the core areas of the IT, E-Business and Transformation cost centres. The role is ideally suited to an accountant who has experience ...
-
Majorel Egypt Cairo, مصرMonitor and ensure agents' adherence to the schedule and breaks. · Calculate the absence rate. · Prepare internal reports and analyses. · Monitor and analyze call patterns, intra- and inter-day activity and make adjustments as needed in real-time to ensure optimal productivity an ...
-
Project Controls Engineer
منذ أسبوع
SSC Egypt Cairo, مصرMonitoring and control of the design deliverables schedule · Development of tracking & monitoring tools for the design team · Development of the project's architectural and engineering deliverables · Productivity & Earned Value Reports · Dashboard (Power BI) Reports · Project per ...
-
Planning Cost Control Engineer
منذ 6 أيام
Giza Systems Egypt Cairo, مصرPlanning for bidding activities to assure all inputs prepared and provided by different parties as per the bidding process. · Tracking targets for activities based on each phase of a project plan and ensure it meets client's specifications. · Understand project specifications and ...
-
Director of Sales
منذ 6 أيام
Hilton hotel Egypt Cairo, مصرResponsibilities: · • Manage hotel sales and marketing plans to ensure they accurately interpret and support the objectives of the business and use these plans to focus the sales efforts for all market segments · • Work closely with the Senior Management Team to identify and driv ...
-
Digital Azure Data AI Specialist
منذ 3 أيام
Microsoft Aggregated Cairo, مصرDescription: · Maintains synchronization of a supply chain between various organizations, customers, and suppliers by managing inventory systems, simulation, and modeling forecasting data; ordering from procurement contracts; and managing spares delivery scheduling Monitors custo ...
-
MRP Logistics Professional Project based
منذ أسبوع
Sanofi Egypt Cairo, مصر1- Ensuring the material availability (API , Inactive , PKG) as well as NON cogs availability on time. · 2-Performing the material planning & Manage any changes that may occur due ensuring the production continuity & achieving the required forecast. · 3-Monitor stock level & adap ...