- Provide timely, professional, and accurate responses to customers who submit inquiries via phone, email, or chat
- Support customers and end clients on answering questions, track issues or problem reports into our IT help-desk tool and coordinate with technical and sales support teams
- Enter all correspondence and necessary information for problem resolution into our help-desk tools.
- Manage and set customer expectations on timely resolutions of open requests.
- Serve as a customer advocate and interact with internal teams to solve customer issues
- Support setup of new client accounts and users accounts
- Collaborate and follow-up with the product team on cases that require escalation
- Inform customers of critical issues and system updates
- Around 1 year of experience serving in an external client-facing role supporting clients via phone or email.1-2 years of experience using, supporting, or troubleshooting web-based applications is preferred.
- 1-2 years of experience working in a corporate environment supporting a product or software as a service (SaaS) solution
- Experience with being managed to traditional customer support KPI's such as response time, resolution time, and customer satisfaction.
- Excellent written and verbal communication skills
- Detail-oriented and organized with the ability to prioritize tasks in a deadline sensitive environment
- Strong technical, analytical and troubleshooting skills
- Must have a technical inclination and a basic understanding of computers, internet browsers such as Chrome, Firefox or MS Edge and using software on a daily basis.
- Interest in cloud technology, SaaS and Human Resources
- A passion for delivering exceptional service
- Ability to thrive in a team environment
- Creative problem-solving capabilities, ownership of issues, and excellent organization and follow-up
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Information Technology Senior Manager
منذ أسبوع
AstraZeneca Cairo, مصر**Information Technology Senior Manager** · **ABOUT ASTRAZENECA** · AstraZeneca is a global, innovation-driven BioPharmaceutical business that focuses on the discovery, development and commercialisation of prescription medicines for some of the world's most serious disease. But w ...
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technology manager
منذ أسبوع
Rekrut by Talent 360 egypt Cairo, مصرLead the technical vision, methodologies, and solutions for TwentyToo. · Guide team in delivering innovative solutions to meet market demands. · Coach and foster growth of the technical team, creating a sense of community. · Organize and structure product development teams for ef ...
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Assistant Information Technology Manager
منذ أسبوع
SSC Egypt Cairo, مصرDesign, implement, and project manage major IT projects including system procurement, development, and upgrades · Identify opportunities and initiate improvement and updating of hardware, software, and systems · Provide and lead technical consultancy to various project teams to m ...
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Assistant information technology manager
منذ أسبوع
SSC Egypt Mea Cairo, مصرResponsibilities: · Managing IT staff by recruiting and training employees, communicating job expectations, and monitoring performance. · Overseeing the annual IT budget and ensuring cost-effectiveness. · Monitoring daily operations, including server hardware, software, and opera ...
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Assistant Information Technology Manager
منذ 6 أيام
SSC Egypt Mea Cairo, مصرResponsibilities: · • Design, implement, and project manage major IT projects including system procurement, development, and upgrades · • Identify opportunities and initiate improvement and updating of hardware, software, and systems · • Provide and lead technical consultancy to ...
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Assistant Information Technology Manager
منذ أسبوع
SSC Egypt Mea Cairo, مصرResponsibilities: · • Design, implement, and project manage major IT projects including system procurement, development, and upgrades · • Identify opportunities and initiate improvement and updating of hardware, software, and systems · • Provide and lead technical consultancy to ...
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Ubuntu Security Technology Manager
منذ أسبوع
Canonical Cairo, مصرWork experience as a Python Developer · Competence to write clear, optimized, necessary code · Strong problem solving and project management skills · Capability to solve complex technical issues, comprehend risks prior to the circumstance · Collaboration and team-orientation · as ...
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Information Technology Senior Manager
منذ أسبوع
AstraZeneca Egypt Cairo, مصرCountry :- · Egypt · City :- · Cairo · Job Description · Assure maximum satisfaction from the clients side by solving any issue that appears on his side. Reports to service/support manager with any update. General Duties/Key Responsibilities: Implement the software release, conf ...
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EY Cairo, مصرAnalyzing market trends, reports, statistics, and relevant documentation. · Compiling and analyzing data and information about the organization, its practices, and legal obligations. · Developing and implementing policies and contingency plans to reduce and control risks and liab ...
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منذ 4 أيام
syaaraat Cairo, مصرmin years 3-5 Job Requirements BS Degree in Computer Science or related field. Technical skills (Must): In-depth knowledge and experience with Microsoft.Net core technologies. Experience with web development technologies including.Net Core MVC,.Net Core API, EF Core, JavaScript, ...
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IT Manager
منذ أسبوع
MigrationIT Cairo, مصر**Job Information**: · Field · - Strategy, Planning & PMField / Area · - Technical ManagmentIndustry · - IT ServicesJob Category · - IT ManagerWork Experience · - 4-5 yearsCity · - CairoState/Province · - CairoCountry · - EgyptZip/Postal Code · Managing IT staff by recruiting and ...
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Equipment Group Leader
منذ 3 أيام
Segula Technologies Cairo, مصرCompany Description · At SEGULA Technologies you will have the opportunity to work on exciting projects and help shaping the future within an engineering company which is at the heart of innovation. From 3D printing, augmented reality, connected vehicle to the factory of the futu ...
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Technical Support Specialist
منذ 3 أيام
Motorola Solutions محافظة القاهرة, مصرCompany Overview · At Motorola Solutions, we believe that everything starts with safety. It's the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. · As a global leader in public s ...
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منذ 4 أيام
Motorola Solutions محافظة القاهرة, مصر**Company Overview**: · At Motorola Solutions, we believe that everything starts with safety. It's the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. · As a global leader in pub ...
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Senior Project Manager
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IQVIA محافظة القاهرة, مصر**Senior Project Manager,** · **Customer Engagement, IQVIA technology** · We are looking for Project Leader/ Senior Project Leader's to join our innovative and dynamic group of ME professionals dedicated to assisting our clients in driving healthcare forward. This is an important ...
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Director, Technology Delivery
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Data Architect Manager
منذ 3 أيام
Envision Employment Solutions Cairo, مصر**Ready and hungry for a new adventure? You are definitely in the right place · We at · **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale · - Our partners offer ...
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Sales Advisor
منذ أسبوع
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Sales Manager
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Data Center Engineer
منذ أسبوع
MigrationIT Cairo, مصر**Job Information**: · Field · - InfrastuctureField / Area · - Sys (OS, Servers & Storage)Industry · - IT ServicesJob Category · - Data Center EngineeringWork Experience · - 1-3 yearsCity · - CairoState/Province · - AI QahirahCountry · - EgyptZip/Postal Code · Design, implement, ...
Assistant information technology manager - Cairo, مصر - Ssc Egypt
وصف
We are actively seeking a solutions-oriented Software Support Specialist (Agent) to join our team You will be directly responsible providing functional customer support through various mediums such as phone, email, and online chat. This role is a great opportunity for anyone interested in joining a fast-paced culture and growth within an organization with both part time and full time positions available. Please choose the full time or part time options in the application.
EMPTrust HR is a leading provider of Human Capital Software on SaaS platform and provides solutions for talent management, onboarding and related solutions and provides a flexible work environment with opportunities to grow your career. We support Fortune 500 companies, Small and Large Enterprises, State and local agencies and provide a dynamic, fun work environment.
Here's what you'll be doing:
Here's what you'll need:
An Associates or Bachelor's degree preferred. Exceptional candidates with strong educational credentials, web / computer knowledge and good communications skills will be considered in lieu of experience. A background in Human Resources or study in HR will be considered an advantage.
Proficiency in MS Excel, Word, Email Outlook is required
Training: Training will be provided on company's SaaS software and related help desk tools and components for selected candidates.
Candidates who are selected will be required to complete a background check and drug screening and must be qualified work in the United States without a visa sponsorship. EMPTrust HR uses E-Verify for workforce eligibility checks with the Department of Homeland security system.
Job Type: Full-time
Education: Bachelor's (Preferred)
Work Location: Gaithersburg, MD
We provide flexible working arrangements and work hours for employees who have to deal with unexpected family emergencies.