tamer salah

-Experienced Information Technology Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leadership with 18 years of experience in IT Sector. Recognized for cost-effective system improvements, operational streamlining and positive leadership style.

- Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, road mapping and team development.

- Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful 18-year record of building positive relationships with internal and external stakeholders.

- Dedicated IT Sector professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

E-commerce Director , Alkhbaz For Food Industries

Nov 2021 – Currently

• Devising strategies that harness sales-related insights, prevailing standards, and novel developments to encourage sales in our online store.
• Follow up the account statement and courier delivery charges.
• Coordination and arrangement with the courier to make sure the receipt of the products.
• Follow up the day-to-day operations related to own jobs in the business department to ensure continuity of work.
• Otherwise manage information technology and computer systems.
• Plan, organize, control and evaluate IT and electronic data operations.
• Design, develop, implement and coordinate systems, policies and procedures.
• Ensure security of data, network access and backup systems.
• Audit systems and assess their outcomes.
• Handle annual budget and ensure cost effectiveness.
• Implement and develop the operations of ERP system with integrated Webstore Xretail.
• Creating frameworks that transform our social media sites into highly profitable platforms.
• Directing the activities of software developers, copywriters, and graphic designers to ensure careful adherence to predetermined strategies.
• Reviewing the security of checkout pages and payment procedures.
• Creating promotional offers and checking to see that these are uploaded precisely.
• Reviewing copy and legal disclaimers to verify their accuracy.
• Analyzing traffic to inform website maintenance and the effectiveness of marketing strategies.
• Examining sales-related metrics to inform restocks.
• Reporting on the utility of existing and novel strategies.

IT Manager, Arab Network Media ( iBdaa3 ) & AS Arabia International Sport Website.

January 2018 — Oct 2021

• Evaluate, test, advise, train and support I.T. related projects.
• Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
• Managing the internal & hosted network infrastructure including: firewalls, servers, switches and telephony.
• Interviewed, hired, trained and mentored eight staff by coaching daily, leading performance reviews and offering constructive feedback.
• Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
• Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.
• Analyzed department and job-related functionality requirements to align technology priorities with business needs.
• Determine the standards of alternative solutions, necessary additions and updates, technically and economically.
• Stayed abreast of technology advancements, emerging standards and IS regulations through search to meet strategic technology goals.
• Implemented, created and tested disaster recovery and business continuity plans and maintained appropriate back-up system.
• Developed, tracked and controlled information technology operating budgets and cost and benefit analyses for IT spending initiatives.
• Prioritized framework to evaluate technology and regulate communication with business stakeholders.
• Developed and maintained service level agreements for strategic applications and measured performance against objectives.
• Documented and analyzed processes and procedures and adhered to regulatory guidance.
• Identified opportunities for application optimization, redesign and development and troubleshoot and resolved user and application issues.
• Work on identifying the needs of the system hardware and supplies, provide follow up and supervise the planning and implementation of the necessary replacement programs.
• Manage the IT budgets and expenditure on hardware and software.
• Procurement of IT hardware, software and maintenance products & services.
• Writing documents for ICT procedures, security and disaster recovery.
• Follow up development and implementation of improvements to support and network operations.
• Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection.
• Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.

IT Manager, Al-Sharq & Al-Arab Newspapers.

April 2007 — December 2017

• Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
• Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
• Coordinated ongoing technical training and personal development classes for staff members.
• Built, customized and repaired technology based on staff requests.
• Installed and managed audiovisual equipment.
• Supported phone, photocopier, fax machine and other physical equipment.
• Maintained camera and physical security systems.
• Managed network and system performance, conducting troubleshooting, security patching and maintenance.
• Guided organizational technology strategy and roadmaps.
• Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
• Demonstrated familiarity with latest hardware, software and networking technology, as well as industry trends.
• Produced Informational and Analytical reports each Weekly, updating customers and senior leaders on progress and roadblocks.
• Follow up with IT department operations and training. 
• Wrote policy, procedure and manuals governing internal IT use.
• Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
• Advised and planed for short-term and long-term IT system upgrade needs.
• Closely collaborated with project members to identify and quickly address problems.
• Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
• Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
• Communicated regularly with customers concerning data exchange and technology integration.
• Follow up development and implementation of improvements to support and network operations.
• Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection.
• Liaised effectively with others to promote on-going network design, reevaluation and optimization that scaled with company growth.
• Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
• Delivered effective integrations of warehouse management system software applications to centrally manage tasks.
• Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.

IT System Administrator, Engineering Group Company. 

January 2004 — March 2007

• Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments. 
• Conducted testing and troubleshooting for various software remotely and onsite for 5 server sets to maintain operational readiness.
• Planned and implemented complex internet and intranet applications on multiple platforms.
• Determined compatibility with various software by developing modification and integration programs.
• Maintained flexible schedule and responded to after-hours and weekend emergencies.
• Oversaw IT activities to maintain operations by maintaining laptops, tablets and PDAs.
• Standardized job tasks and trained junior team members on industry best practices and standards.
• Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
• Created patches and solutions to fix bugs in existing applications.
• Developed and deployed SSRS reports to report manager.
• Supervised inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts. 
• Orchestrated integration and communication of software upgrades.
• Coached and mentored employees and offered constructive feedback for performance improvement.
• Kept software licenses current for all computers and mobile devices.
• Automated nightly batch using Active Batch scheduler and created nightly jobs for database backups.
• Performed network security design and integration duties.
• Led server infrastructure development, quality assurance, staging and production systems.
• Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.
• Monitored networks and network devices to resolve technical problems quickly.
• Analyzed complex project server issues and worked on large enterprise and business-critical applications.
• Made recommendations regarding information technology infrastructure overhauls.
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Diagnosed and executed resolution for all network and server issues.

Bachelor of Computer Science, Al-Alsun Higher Institute for Computer.