Yasser Mokhles

Hello, everyone! My name is Yasser Mokhles, and I'm applying for the Director of Customer Success role. I have 8 years of experience in customer success and have worked with 20 top-tier clients across different locations. I have a proven track record of using Lean Six Sigma Black Belt methodologies to achieve great results.

One of my notable achievements is developing a customer success framework that reduced customer effort by 15% and improved resolution metrics. This framework also led to significant increases in NPS scores, CSAT, and overall customer experience metrics by 32%.

I also developed a methodology called Service Journey Analytics, which accurately measures the effort customers experience when interacting with customer support. By using this methodology, I identified areas of improvement and automation opportunities, resulting in better efficiency and higher customer satisfaction.

Collaboration has been a key part of my success. I have worked closely with automation implementation teams to create digitally transformed customer experiences. This approach has enhanced the overall customer journey and improved outcomes.

I have presented findings and action plans to over 21 clients globally, utilizing my expertise in customer experience, CSAT, NPS, and customer effort. By leveraging these skills, I have consistently driven positive outcomes and guided organizations toward sustainable customer success.

In summary, I have managed large teams, supported marquee clients, and achieved significant improvements in customer metrics. With my expertise in customer success and data-driven methodologies, I am confident in my ability to drive exceptional results for your organization. Thank you for considering my application!

Hello, everyone! My name is Yasser Mokhles, and I'm applying for the Director of Customer Success role. I have 8 years of experience in customer success and have worked with 20 top-tier clients across different locations. I have a proven track record of using Lean Six Sigma Black Belt methodologies to achieve great results.

One of my notable achievements is developing a customer success framework that reduced customer effort by 15% and improved resolution metrics. This framework also led to significant increases in NPS scores, CSAT, and overall customer experience metrics by 32%.

I also developed a methodology called Service Journey Analytics, which accurately measures the effort customers experience when interacting with customer support. By using this methodology, I identified areas of improvement and automation opportunities, resulting in better efficiency and higher customer satisfaction.

Collaboration has been a key part of my success. I have worked closely with automation implementation teams to create digitally transformed customer experiences. This approach has enhanced the overall customer journey and improved outcomes.

I have presented findings and action plans to over 21 clients globally, utilizing my expertise in customer experience, CSAT, NPS, and customer effort. By leveraging these skills, I have consistently driven positive outcomes and guided organizations toward sustainable customer success.

In summary, I have managed large teams, supported marquee clients, and achieved significant improvements in customer metrics. With my expertise in customer success and data-driven methodologies, I am confident in my ability to drive exceptional results for your organization. Thank you for considering my application!

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