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    Technical Support Specialist L2 - Cairo, مصر - شركة FlairsTech

    شركة FlairsTech
    شركة FlairsTech background
    وصف

    Job Description

    Essential

    • Excellent customer service skills with a focus on empathy, resourcefulness and responsiveness
    • Excellent organizational, written and oral communication skills.
    • Display a strong sense of urgency
    • Strong attention to detail
    • Basic (or greater) understanding of Linux, SQL server 2012, Windows Server 2012
    • Knowledge of HTML, XML or CSS
    • Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation

    Job Requirements

    Advantageous

    • Good understanding of SQL server 2012
    • History in supporting and troubleshooting cloud-based products
    • Basic (or greater) understanding of DevOps from both an operational and development perspective
    • Good understanding of Windows Server 2012
    • Familiarity with RDP tools and TCIP/networking connectivity
    • Understanding of monitoring tools such as New Relic (or similar) would be desirable
    • Experience with using Puppet is a plus.


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