- Excellent customer service skills with a focus on empathy, resourcefulness and responsiveness
- Excellent organizational, written and oral communication skills.
- Display a strong sense of urgency
- Strong attention to detail
- Basic (or greater) understanding of Linux, SQL server 2012, Windows Server 2012
- Knowledge of HTML, XML or CSS
- Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
- Good understanding of SQL server 2012
- History in supporting and troubleshooting cloud-based products
- Basic (or greater) understanding of DevOps from both an operational and development perspective
- Good understanding of Windows Server 2012
- Familiarity with RDP tools and TCIP/networking connectivity
- Understanding of monitoring tools such as New Relic (or similar) would be desirable
- Experience with using Puppet is a plus.
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Enterprise Application Support Specialist
منذ 11 ساعة
SSC Egypt Cairo, مصرPerform root-cause analysis for major incidents and document them thoroughly. · **Requirements**: · - 4-6 years experience in IT, with at least 4 years in banking IT. · - Bachelor's degree in Computer Science or similar. · - Very good command of written and spoken English languag ...
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Client Support specialist
منذ 12 ساعة
Rekrut by Talent 360 egypt Cairo, مصرRIBATIS , Op rateur de la transformation digitale dans le domaine du #eGOV, cherche #Recruter un #CONSULTANT #TECHNICO #FONCTIONNEL - #PROCESSUS & #OUTILS · - Missions : · laborer et actualiser les processus m tier et support de l entreprise ; · Formaliser les logigrammes de proc ...
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Client of Keys HR & Recruitment LLC Cairo, مصرNous recrutons pour l'un de nos clients, un Ingénieur ERP Support Client confirmé. · Description de l'entreprise · Editeur de progiciels, notre client est depuis 50 ans le partenaire informatique privilégié des coopératives agricoles, des négoces agricoles et de l'agro-industri ...
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IT Support Specialist
منذ 5 أيام
Egypt Assistance Cairo, مصرJob Description · Apply ITIL based processes (Incident, Event, Problem, Asset, Configuration, Change, SLA management, etc) for operation of projects · Perform scheduled maintenance activities and tasks such as antivirus, operations systems and other software updates, user client ...
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Psychological support specialist
منذ 4 أيام
Nuclear Power Plants Authority Cairo, مصرPsychological support specialist · Spend an interim period of no less than (4) years in the immediately lower job grade if the applicant is an employee of the agency. · The administrative position of the state or the position equivalent to the lower job level if the applicant occ ...
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General Support Specialist
منذ 5 أيام
MARRIOTT International Cairo, مصرProviding support and technical assistance to employees and customers who face problems in information technology and supporting them, identifying the tools and supplies required to carry out the work of supporting employees and customers and solving the problems they face, provi ...
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General Support Specialist
منذ 12 ساعة
Marriott Hotels Egypt Cairo, مصرResponsiblity; · Consulting with IT managers and other departments as required. · Providing IT assistance to staff and customers. · Training end-users on hardware functionality and software programs. · Resolving logged errors in a timely manner. · Monitoring hardware, software, a ...
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Student Support Specialist
منذ 12 ساعة
Nagwa Egypt Cairo, مصرResponsibilty: · Troubleshooting and resolving IT issues in a timely manner. · Communicating with coworkers to diagnose problems. · Installing and configuring hardware and software. · Talking coworkers through the process of fixing technical issues. · Prioritizing your workload t ...
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Technical support specialist
منذ يومين
IBM Egypt Cairo, مصرAbout the Company · Our Client is a global leader in transportation and supply chain · Responsibilities · We re looking for a process-driven, user-focused Solution Architect to provide technical leadership on the internal architecture and technology roadmap for logistics warehou ...
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Technical Support Specialist
منذ 4 أيام
Collars HR Cairo, مصرHandle calls, e-mails, webchats, and other contacts within the service level agreement. · Manage Intelligent Service Center activities through gathering business information from the user, logging properly Incidents and service requests in relevant ticketing tool. · Diagnose, Tro ...
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Technical Support Specialist
منذ أسبوع
Alnafitha IT Cairo, مصرWe support the Kingdom s largest and most complex organizations across all industries in delivering Enterprise Transformation with clear mission to support our customers to grow better not just bigger focusing on efficiency and not just effectiveness. · We are currently searchin ...
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Technical Support Specialist
منذ يوم
NCR Egypt Cairo, مصرResponsibilities: · • Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries · • Receiving, tickets via ticketing system, telephone, and email · • 1st line support - troubleshooting of IT · • Troubleshoot basic network issues and pu ...
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Sales Support Specialist
منذ يومين
Nestle Egypt Mea Cairo, مصرResponsibilities: · Answering customer inquiries, scheduling meetings, and sales appointments, and following up with customers about their order status. · Compiling a daily list of sales leads, delegating leads to the sales department, and providing sales data and guides to the s ...
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Application Support Specialist
منذ 5 أيام
RATP Dev Mobility Cairo, مصرCompany application administration: Deploy, configure, integrate, and test the implemented solution based on Technical and Business requirements. · Work with multiple teams (external / internal) for successful resolution of issues and incidents. · Delivering regular and customize ...
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Technical Support specialist
منذ 12 ساعة
SSC Egypt Cairo, مصرCompany application administration; Deploy, configure, integrate and test the implemented solution based on Technical and Business requirements · Company application troubleshooting and supporting during UAT and production. · Execution of DB scripts/extracts as needed. · React to ...
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Customer Support Specialist
منذ 4 أيام
Tyro Cairo, مصرJob Description · We're looking for an energetic & driven individual determined to create a flawless customer experience and is looking to join a team that aims to disrupt the tutoring industry in Egypt. · Job Description · Provide an exceptional, full life cycle customer experie ...
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IT Technical Support specialist
منذ أسبوع
Transmar egypt Cairo, مصرSet a backup plan for all users data and all systems data regularly. · Search for the most updated releases to maintain up-to date software & data file security. · Participate in the implementation of new systems when required. · Monitor and report system performance for all inte ...
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Technical Support Specialist
منذ 12 ساعة
Transmar Cairo, Egypt Cairo, مصرSystem & Security · Set a backup plan for all users' data and all systems data regularly. · Search for the most updated releases to maintain up-to date software & data file security. · Participate in the implementation of new systems when required. · Monitor and report system per ...
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Tech Support Specialist
منذ 12 ساعة
Maxab Cairo, مصرJob Description · Receives all system issues from different stakeholders. · Support business stakeholders (commercial, operations, customer support, and accounting) whenever they face any system issue. · Investigates on reasons behind each issue, finds the root cause, and communi ...
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Customer Support Specialist
منذ يومين
Concentrix Egypt Cairo, مصرParticipate in developing and updating customer service procedures and manuals of all types and their contact details, receiving and responding to their requests and inquiries effectively, efficiently and professionally, and coordinating with the relevant departments in this rega ...
Technical Support Specialist L2 - Cairo, مصر - شركة FlairsTech
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Job Description
Essential
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Advantageous