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    Technical Support specialist - Cairo, مصر - SSC Egypt

    SSC Egypt
    SSC Egypt Cairo, مصر

    منذ أسبوع

    Default job background
    وصف
    • Company application administration; Deploy, configure, integrate and test the implemented solution based on Technical and Business requirements
    • Company application troubleshooting and supporting during UAT and production.
    • Execution of DB scripts/extracts as needed.
    • React to High Severity issues technical situation that requires immediate attention.
    • Work with multiple teams for successful resolution of issues and incidents.
    • Self-motivated professional to work with minimal direction with effective time management skills
    • Open to flexible working conditions including after-hours scheduled application maintenance and support
    • Support daily operation
    • Give advisory to product and operation team.
    • Ability to read and understand job-related materials such as instructions, specifications, references and manuals
    • Ability to investigate, analyze information and to draw conclusions in order to troubleshoot issues
    • Ability to learn and support new applications
    • Ability to work independently or as part of a team
    • Providing technical support to teams within the organization, and to external clients when required
    • Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
    • Maintaining and updating technical documents and procedures
    • Identifying and resolving technical issues
    • Preparing maintenance plans and upgrading schedules for the organization's systems
    • Developing reports for teams across the business
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