Hosam Shafik

Security Engineer

IT Helpdesk, LXT October                                                                                        2020 - Present

• Respond to tickets and requests. Received daily notifications and action them. 
• Write/Update documents
• Manage Information Security
• Troubleshoot Systems and Hardware

Technical Support, IT Pillars                                                                      May 2019 – May 2020
 

• Support customers and company engineers by providing troubleshooting/knowledge transfer.
• Log support tickets and track status with different team members.
• Support tickets coordination and follow-up.

Project Coordinator, Global International                                                 Jan 2015 – May 2019

• Prepare documentations and presentations.
• Follow up the current plan was set being executed as planned.

Bsc in Construction Engineering From Arab Academy for Science and Maritime Technology
Grade: Good — 2009-2013