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Giza

    Technical Support Specialist - Giza, مصر - NCR Atleos

    NCR Atleos
    NCR Atleos Giza, مصر

    منذ 11 ساعة

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    Technical Support SpecialistJob Requirements

    • Problem solving skills.
    • Ability to clearly present technical information.
    • Ability to investigate logs and find what causing issues and highlighted it.
    • Ability to collect needed logs for further investigation by next level teams.
    • Ability to research and find solutions out of the box.
    • Ability to work under pressure.
    • Ability to review business rules and implement it.
    • Knowledge of scalability and load balancing.
    • Capacity to improve processes.
    • Ability to tune performance of databases, and software.
    • Knowledge of SQL & JavaScript.
    • Knowledge of techniques for maintaining relationships with vendors.
    • Perform technical problem resolution, including analysis, trouble isolation and repair.
    • Responsible for analyzing, testing, isolating, and repairing network and customer issues.
    • Performing advanced diagnosis and troubleshooting while proactively notifying customers of all problems within SLA guidelines; Remotely resolving incidents within their capability; Responsible to escalate issues to third parties and higher technical and managerial support in accordance with expected service levels.

    Preferred Job Experience

    • Bachelor's degree in engineering.
    • Experience in dealing with projects management.
    • Experience in product selection and solution design.
    • Excellent public speaking skills and good at making presentations.
    • Sensitive and always updated to new technology.
    • Strong logic and a sharp ability to locate technical issues.
    • Enthusiastic and responsible.
    • Good command on written and spoken English, experience in making testing reports and feedback would be an advantage.
    • Associate degree or four years of equivalent experience.
    • Interact daily with clients and end users to provide troubleshooting resolutions relating to software applications.
    • Document all Help Desk interactions, including client information, problem description, suggested resolution and results.
    • Prepare weekly report for managers covering recurring errors, failed troubleshooting solutions and suggestions for developers.
    • Assist during implementation of new or updated software, including providing on-site training to end users.
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