- Monitor & score all types of customers' transactions remote & side by side based on the Quality Monitoring Forms.
- Coach errors (non-critical and critical errors) made by CSRs and monitored by the QA team as well as recognition for CSRs with 0 error calls.
- Create and update call scenarios for new and existing accounts.
- Prepare the audit plan and ensure that it reaches the objectives.
- Maintain professionalism and monitor the improvement activities in the department.
- Delivering coaching to agents and tracking the outcome of the coaching.
- Measuring the improvements regarding the monitoring & coaching process.
- Creating the weekly and monthly presentations.
- Provide structured feedback and coaching data to the management on a weekly basis.
- Participate in Calibration Sessions and Quality Meetings.
- Escalates repeated defects to management.
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German Quality Coach
منذ 3 أيام
Centro CDX Cairo, مصرJob Description · Monitor remote/side by side calls. · Monitor unusual occurrences, report follow-up procedures, and report daily, monthly, and year-to-date comparisons. · Analyze customer complaints and bad ratings and set an action plan. · Analyze quality scores and share the i ...
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English Quality Coach
منذ 5 أيام
majorel egypt Cairo, مصرResponsibilty: · Gaining an understanding of the client's needs and requirements and communicating them and the quality standards to the production teams. · Devising ways to improve the manufacturing process to ensure higher-quality goods. · Devising, improving, and reviewing new ...
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Technical Quality Coach-German SpeakerVOIS
منذ 5 أيام
vodafone Cairo, مصر· • Develop and maintain technical learning paths for the incident management teams in different Data, voice and cloud tracks · • Identify knowledge gaps within the operations area , analyze training needs and set up a training plan · • Conduct performance quality review of all ...
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Agile Practitioner
منذ 3 ساعات
Vodafone Cairo, مصر**Role Purpose**: · To support the agile transformation and delivery of medium to large projects, it's required to have a highly capable, independent & experienced Agile Practitioner that can be responsible for coaching team members (including other Scrum Master, Product owners, ...
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Commis A
منذ 3 ساعات
Marriott International, Inc Cairo, مصر**Job Number** · **Job Category** Food and Beverage & Culinary · **Location** The St. Regis Cairo, 1189 Nile Corniche, Downtown, Cairo, Egypt, Egypt VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management · *** · Prep ...
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Commis 1st
منذ 3 ساعات
Marriott International, Inc Cairo, مصر**Job Number** · **Job Category** Food and Beverage & Culinary · **Location** JW Marriott Hotel Cairo, Ring Road · - Mirage City · - P.O.Box 427, Cairo, Egypt, Egypt VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Manage ...
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Business development Manager
منذ يومين
TAQA Group Cairo, مصرOur client aim to make healthcare easy for their customers in providing quality services which meet their needs. · In the heart of the support activities, the IT department, provides support to two subsidiary. Given the increased focus on data, advanced analytics and machine lea ...
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Social Media Manager
منذ 5 أيام
Global Blockchain Show egypt Cairo, مصرResponsibilities: · Running company social media advertising campaigns. · Formulating high-quality novel written and visual content for each social media campaign. · Building a social media presence by maintaining a solid online presence. · Monitoring the company's brand on socia ...
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Project Lead CTO
منذ 6 ساعات
Giza Systems Egypt Cairo, مصرDuties and Responsibilities. · Identify and delegate responsibilities to the staff to ensure objectives are met and excellent service is consistently achieved · Effectively manage the restaurant in the absence of the Assistant / Restaurant Manager · Manage operations with passion ...
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Egypt Real Estate Transaction Mngr
منذ 6 ساعات
Amazon Cairo, مصرDo you have a serious passion for creating, crafting, and editing video? Is story-telling your gift to the world? Are you looking for a full-time position that allows you the opportunity to create multiple videos every month while pushing your creative limits? · If this describes ...
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Customer Support Trainer
منذ 3 أيام
Nokhc Egypt Cairo, مصر· • Quality Monitoring: Regularly monitor customer interactions across various channels (phone, chat, email) to assess service quality for diverse customer support teams. · • Feedback and Coaching: Provide comprehensive and constructive feedback to team members regarding their p ...
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CS Quality Assurance
منذ 10 ساعات
Nok Human Capital Cairo, مصرNOK Human Capital is hiring "Customer Support Quality Assurance" for a US Fitness App company. · Job Description · We are seeking a diligent and detail-oriented Quality Assurance Specialist to join a US fitness app company. As a pivotal team member, you will play a key role in en ...
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CS Trainer
منذ 10 ساعات
Nok Human Capital Cairo, مصرNOK Human Capital is hiring Customer Support Trainer" for a US Fitness App company. · Job Description · We are seeking a diligent and detail-oriented Quality Assurance Specialist to join a US fitness app company. As a pivotal team member, you will play a key role in ensuring that ...
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CS Quality Assurance
منذ 6 أيام
Nok Human Capital Cairo, مصرHi @Ahmed Al Kaffas NOK · NOK Human Capital is hiring Customer Support Quality Assurance for a US Fitness App company. · Job Description · We are seeking a diligent and detailoriented Quality Assurance Specialist to join a US fitness app company. As a pivotal team member you wil ...
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Customer Support Trainer
منذ 6 أيام
Nok Human Capital Cairo, مصرNOK Human Capital is hiring Customer Support Trainer for a US Fitness App company. · Job Description · We are seeking a diligent and detailoriented Quality Assurance Specialist to join a US fitness app company. As a pivotal team member you will play a key role in ensuring that ou ...
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CS Training
منذ ساعتين
Nok Human Capital Cairo, مصرNOK Human Capital is hiring " CS Training & QA Manager " for IntouchCX, a global BPO leader in customer support industry. · About The Job · We are seeking a Training and Quality Manager to deliver extraordinary results for our clients. Working closely with multiple departments, ...
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CS Training QA Manager
منذ 4 أيام
Nok Human Capital Cairo, مصرNOK Human Capital is hiring CS Training & QA Manager for IntouchCX a global BPO leader in customer support industry. · About The Job · We are seeking a Training and Quality Manager to deliver extraordinary results for our clients. Working closely with multiple departments this r ...
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Quality Specialist
منذ 6 ساعات
IGT Solutions egypt Cairo, مصرKnowledge and Experience of Travel Industry · Exceptional listening and analytical skills · Understanding on Quality tools · Ability and willingness to work 24X7 (including night shifts) · Excellent written and verbal communication skills · Demonstrated ability to work well in a ...
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CS Quality Assurance Analyst
منذ ساعتين
Nok Human Capital Cairo, مصرNOK Human Capital is hiring " CS Quality Assurance Analyst" for IntouchCX, a global BPO leader in customer support industry. · About The Job · We're changing the way people think about customer service, and we need your help · We're looking for a " CS Quality Assurance Analyst ...
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CS Quality Assurance Analyst
منذ 4 أيام
Nok Human Capital Cairo, مصرNOK Human Capital is hiring CS Quality Assurance Analyst for IntouchCX a global BPO leader in customer support industry. · About The Job · Were changing the way people think about customer service and we need your help · Were looking for a CS Quality Assurance Analyst to monito ...
Quality Coach - Cairo, مصر - Majorel Egypt Mea
وصف
Responsibilities :