- Develop and maintain technical learning paths for the incident management teams in different Data, voice and cloud tracks
- Identify knowledge gaps within the operations area , analyze training needs and set up a training plan
- Conduct performance quality review of all team members to ensure operation standards and KPIs are met.
- Provide technical coaching for existing incident management team members on regular basis with providing monthly quality reports on the performance on individual level
- Provide Mentoring and Coaching of new comers to ensure a smooth transition from learning environment to daily production environment
- Verifies up-to-date information, process improvement, and Customer support effectively.
-
German Quality Coach
منذ أسبوع
Centro CDX Cairo, مصرJob Description · Monitor remote/side by side calls. · Monitor unusual occurrences, report follow-up procedures, and report daily, monthly, and year-to-date comparisons. · Analyze customer complaints and bad ratings and set an action plan. · Analyze quality scores and share the i ...
-
Concentrix egypt Cairo, مصرResponsiblity: · Gauging clients' requirements and how coaching might best address these. · Delineating clients' goals through ongoing discussions thereof. · Identifying internal and contextual roadblocks, and then devising plans to ameliorate these. · Teaching useful emotional a ...
-
HireOn Cairo, مصرPosition: Culture and Communication Trainer · Location: Cairo, Egypt or Alexandria, Egypt · Employment type: Full-time. · **DUTIES AND RESPONSIBILITIES**: · - Develop and deliver training programs focused on enhancing communication skills, cultural sensitivity, and cross-cultural ...
-
Culture and Communication Trainer
منذ أسبوع
TOPTALENT Cairo, مصر**WORK MODE** · - On-Site (**Cairo**, Egypt or **Alexandria**, Egypt) · **DUTIES AND RESPONSIBILITIES**: · - Develop and deliver training programs focused on enhancing communication skills, cultural sensitivity, and cross-cultural understanding, specifically tailored for German-s ...
-
Culture Trainer
منذ 5 أيام
SpotOn TA Cairo, مصرAs a culture Trainer you will be conducting training sessions "on-site/virtually", ensuring active participation and understanding among participants and more. · **Deta**iled Duties and Responsibilities** · - Collaborate with cross-functional teams to identify training needs and ...
-
DocuSign Cairo, مصر**Company Overview**: · DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world's #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a bil ...
-
Quality Specialist
منذ أسبوع
IGT Solutions egypt Cairo, مصرKnowledge and Experience of Travel Industry · Exceptional listening and analytical skills · Understanding on Quality tools · Ability and willingness to work 24X7 (including night shifts) · Excellent written and verbal communication skills · Demonstrated ability to work well in a ...
-
Culture and Communications Trainer
منذ 5 أيام
David Kennedy Recruitment Cairo, مصر دوام كاملPosition: Culture and Communications Trainer · Location: Cairo, Egypt or Alexandria, Egypt · Employment Type: Full-time. · Duties and Responsibilities:Develop and deliver training programs focused on enhancing communication skills, cultural sensitivity, and cross-cultural unders ...
-
Research Team Lead
منذ أسبوع
Infomineo Cairo, مصرPerform research, answer client requests and autonomously lead a team of analysts and associates in business and investment research · Train, lead and coach a team, clarifying each team member's responsibilities and setting up clear processes · Be the primary contact for our clie ...
-
Quality Evaluator specialist
منذ أسبوع
IGT Solutions egypt Cairo, مصر· Lead initiatives and practice for meeting contractual SLAs pertaining quality audit targets · Identify risks, deliver feedback and recommendations on audited interactions within the specified timelines · Conduct team briefings on performance, Qualitative inputs, Process update ...
-
Assistant Manager QA
منذ أسبوع
IGT Solutions egypt Cairo, مصر· Lead initiatives and practice for meeting contractual SLAs pertaining quality audit targets · Identify risks, deliver feedback and recommendations on audited interactions within the specified timelines · Conduct team briefings on performance, Qualitative inputs, Process update ...
-
PwC Cairo, مصرETIC, Project Manager (German Speaker)- Senior Associate · Responsibilities · As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this manage ...
-
CNX-Academy Instructor
منذ أسبوع
Concentrix Cairo, مصر دوام كاملJob Title: · CNX-Academy Instructor - German Speaker C1\C2Job Description · The trainer is: · - Responsible for day-to-day functional direction of agents within the training classroom environment, including student progress monitoring for the duration of training, providing coach ...
-
Team Leader
منذ أسبوع
IGT Solutions egypt Cairo, مصرTeam coordination in a contact center focused on delivering high quality support dedicated to leading international airlines, travel and/or tourism players · Lead team(s) of up to 25 Contact Center representatives including Supervisors · Ensuring that the project assigned to you ...
-
David Kennedy Recruitment Cairo, مصرDavid Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a GermanspeakingCulture and Communication Trainer to join their team in Cairo. · Position:Culture and Communication Trainer · Location: Cairo Egypt · Employment type: Fulltim ...
-
Talent Pal Cairo, مصرJob Summary: The Validation SR Principal/Chief Engineer is responsible for leading a team of software validation engineers for a complete endtoend feature validation. He/She will collaborate with different stakeholders: customer management engineering and other validation teams t ...
-
PwC Cairo, مصرProject Manager (German Speaker)- Senior Associate · Job Description & Summary · A career within General Consulting services, will provide you with the opportunity to help clients seize essential advantages by working alongside business leaders to solve their toughest problems an ...
-
Bellman
منذ أسبوع
Marriott Hotels Egypt Cairo, مصرBLACKRIDGE GROUP HIRING FOR ONE OF HIS HISTORIC CLIENTS A FUNDS MANAGER PRIVATE EQUITY · JOB DESCRIPTION: · You will be responsible for a portfolio of clients and will work as part of a team to achieve and meet their Specific responsibilities include the following: · As the team ...
-
Spa Attendant
منذ 6 أيام
Marriott Hotels Egypt Cairo, مصر· BLACKRIDGE GROUP HIRING FOR ONE OF HIS HISTORIC CLIENTS A DEPOSITARY SENIOR OFFICER · JOB DESCRIPTION: · Responsible for the day to day operational depositary work in relation to a portfolio of private equity, debt, real estate and infrastructure Alternative Investment Funds; ...