- Monitor remote/side by side calls.
- Monitor unusual occurrences, report follow-up procedures, and report daily, monthly, and year-to-date comparisons.
- Analyze customer complaints and bad ratings and set an action plan.
- Analyze quality scores and share the insights along with the action plan to improve QA scores and processes.
- Report the repeated offenders from quality or complaints point of view.
- Prepare the audit plan and ensure it appropriately addresses the audit objectives
- Delivering coaching sessions to agents and tracking the outcome of the coaching.
- Measuring the improvements to the monitoring process and the coaching given.
- Quality Coach Experience
- C1 to C2 German speaker
- B2 to C1 English speaker
- Excellent Written and verbal communication skills in both languages.
- Attention to detail.
- Time management.
- Problem-solving.
- Multitasking.
- Ability to work as part of a team.
- Knowledge of quality standards.
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Quality Coach
منذ 6 أيام
Majorel Egypt Mea Cairo, مصرResponsibilities : · • Monitor & score all types of customers' transactions remote & side by side based on the Quality Monitoring Forms. · • Coach errors (non-critical and critical errors) made by CSRs and monitored by the QA team as well as recognition for CSRs with 0 error call ...
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English Quality Coach
منذ 3 أيام
majorel egypt Cairo, مصرResponsibilty: · Gaining an understanding of the client's needs and requirements and communicating them and the quality standards to the production teams. · Devising ways to improve the manufacturing process to ensure higher-quality goods. · Devising, improving, and reviewing new ...
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Technical Quality Coach-German SpeakerVOIS
منذ 5 أيام
vodafone Cairo, مصر· • Develop and maintain technical learning paths for the incident management teams in different Data, voice and cloud tracks · • Identify knowledge gaps within the operations area , analyze training needs and set up a training plan · • Conduct performance quality review of all ...
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Field Patient Care Coach
منذ 23 ساعة
IQVIA محافظة القاهرة, مصر**Position Overview**: · **Responsibilities**: · - Provides primarily face-to-face coaching meetings for patients who suffer from critical disease. (Patient meetings could be outside Cairo in different Egypt governorates). · - Contacts and performs initial meetings with patients ...
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Scrum Master
منذ يومين
CyShield Cairo, مصر**Job Responsibilities: · - Create management, communication plans and processes. · - Analyze and develop procedures for management and technical duties. · - Can Serve as a Scrum Master on 1 or 2 squads · - Create, organize, and administer Atlassian tools to improve team efficien ...
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Patient Support Program Intern
منذ ساعتين
IQVIA محافظة القاهرة, مصر**Key responsibilities** · - Welcoming the patients who are willing to be enrolled in PSP program with verbally consenting them and introduce them to the related program to their disease. · - Inform patients by explaining procedures; answering questions; providing information. · ...
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Eg Hub Account Manager, Hub Delivery
منذ يومين
Talent Pal Cairo, مصرBachelor's degree or equivalent · - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays · - 5 years proven experience in logistics, ops, and program/project management. Experience in operations management. Analytical skills, with advanced excel s ...
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Executive Pastry Chef-expat
منذ أسبوع
Marriott International, Inc Cairo, مصر**Job Number** · **Job Category** Food and Beverage & Culinary · **Location** The Nile Ritz-Carlton Cairo, 1113 Corniche El Nil, Cairo, Egypt, Egypt VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Management · **JOB SUMMARY* ...
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Scrum Master
منذ 3 أيام
Sarmad Cairo, مصر**Responsibilities**: · - Manage each project's scope and timeline · - Coordinate sprints, retrospective meetings and daily stand-ups · - Coach team members in Agile frameworks · - Facilitate internal communication and effective collaboration · - Be the point of contact for exter ...
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Agile Practitioner
منذ أسبوع
Vodafone Cairo, مصر**Role Purpose**: · To support the agile transformation and delivery of medium to large projects, it's required to have a highly capable, independent & experienced Agile Practitioner that can be responsible for coaching team members (including other Scrum Master, Product owners, ...
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Commis A
منذ أسبوع
Marriott International, Inc Cairo, مصر**Job Number** · **Job Category** Food and Beverage & Culinary · **Location** The St. Regis Cairo, 1189 Nile Corniche, Downtown, Cairo, Egypt, Egypt VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management · *** · Prep ...
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Project Manager
منذ 23 ساعة
Hitachi Energy Cairo, مصرYou as a **Project Manager (Open) **will be part of Hitachi Energy business based in Cairo, Egypt. You will lead the execution of projects and ensures that all related activities are performed in accordance with company policies, contractual agreements, quality standards, health, ...
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Commis 1st
منذ أسبوع
Marriott International, Inc Cairo, مصر**Job Number** · **Job Category** Food and Beverage & Culinary · **Location** JW Marriott Hotel Cairo, Ring Road · - Mirage City · - P.O.Box 427, Cairo, Egypt, Egypt VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Manage ...
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Mgr-guest Relations
منذ 23 ساعة
Marriott International, Inc Cairo, مصر**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** JW Marriott Hotel Cairo, Ring Road · - Mirage City · - P.O.Box 427, Cairo, Egypt, Egypt VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Manag ...
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Talent Pal Cairo, مصر**The Opportunity**: · If you are looking to join a **dynamic and diverse Transformation Delivery (TD) team** delivering large-scale transformation program advisory services, come and talk to EY's TD team about the opportunities we can offer you. To continue the successful growth ...
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Director, Technology Delivery
منذ يومين
Talent Pal Cairo, مصرOur Purpose · We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financi ...
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Facilities Manager
منذ 23 ساعة
JLL محافظة القاهرة, مصرJLL supports the Whole You, personally and professionally. · **Client/Stakeholder Management**: · Ensure that Client expectations are met and exceeded. In particular, act as a point of escalation for all operational customer facing matters. · Promoting high level of satisfaction ...
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Hotel Cleanliness Supervisor
منذ 3 أيام
Marriott International, Inc Cairo, مصر**Job Number** · **Job Category** Housekeeping & Laundry · **Location** The St. Regis Cairo, 1189 Nile Corniche, Downtown, Cairo, Egypt, Egypt VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management · *** · Inspect gu ...
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Consultant
منذ 23 ساعة
HCL Technologies Cairo, مصرCairo · 4.5-8 Years · Egypt · **Job Description (Posting).** · " Provides specialist guidance on high-level design when required (30%). Delivers hands on implementation and integration of VMware technology in their domain (70%). Work stream lead on L2 and L3 projects. Leads singl ...
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Restaurant General Manager
منذ يومين
Talent Pal Cairo, مصرFour Seasons can offer what many hospitality professionals dream of - a chance to define a life-long career with global potential and a real sense of pride in work well done. · In line with our plans for future growth, we have faith in our staff levels in keeping with our excepti ...