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    Quality Specialist - Cairo, مصر - IGT Solutions egypt

    IGT Solutions egypt
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    وصف

    Knowledge and Experience of Travel Industry

    Exceptional listening and analytical skills

    Understanding on Quality tools

    Ability and willingness to work 24X7 (including night shifts)

    Excellent written and verbal communication skills

    Demonstrated ability to work well in a team environment

    Excellent written and verbal communication skills in German " C1 " & in English " B2 "

    Organized and Methodical

    Coach the associates and Team Leads on process knowledge and Team Management

    Flexible for 24*7 environment

    Minimum 1 year as a quality Experience

    GDS Experience

    MS Office Experience

    JOB RESPONSIBILITY

    Perform multiple activities like Side-By-Side, Live Monitoring, Quality sessions, coaching, Time and Motion, quality sessions, bottom quartile analysis, dip check etc.

    Use quality monitoring data management system to compile and track performance of the assigned process.

    Participate in customer and client listening programs to identify customer needs and expectations

    Provide actionable data to various internal support groups as needed

    Provide feedback to aligned team members


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