-
Training & Od Manager
منذ 6 ساعات
DHL Cairo, مصر**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.** · Would you like to become part of the world's most international company in the world? · A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 c ...
-
HR Training Manager Banking
منذ 4 أيام
Pillars Consultancy Cairo, مصر**Job Purpose**: · Manage, and follow up on all the works and activities related to Bank projects in order to achieve our strategic plans by using a variety of project management techniques to ensure that projects are achieving their objectives/goals. · **Duties & Responsibilitie ...
-
Training & Quality Manager
منذ أسبوع
Transcom Egypt محافظة الجيزة, مصرTranscom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels like voice, chat, social ...
-
Training Manager
منذ 6 أيام
Marriott Hotels Egypt Cairo, مصرResponsiblity: · Identify and assess the training needs of the organization through job analysis, career paths and consultation with managers. · Develop individualized and group training programs that address specific business needs. · Develop training manuals that target tangibl ...
-
Training Supervisor
منذ 6 أيام
Talent Pal Cairo, مصرJob Responsibilities:Manage trainers & oversee the daily workflow. · Set action plans related to training department complaints. · Determine the training team stationery needs and follow up with the administration team with fully controlling on the consumption. · Reviews the perf ...
-
Training Specialist
منذ أسبوع
Integrant Egypt Cairo, مصرResponsibilities: · • Build annual training schedule and prepare teaching plans · • Develop or oversee the production of classroom handouts, instructional materials, aids, and manuals · • Direct structured learning experiences and monitor their quality results · • Assess training ...
-
Training Manager
منذ 4 أيام
El Diwany for Trade Cairo, مصرResponsibilities: · Identify and assess the training needs of the organization through job analysis, career paths and consultation with managers. · Develop individualized and group training programs that address specific business needs. · Develop training manuals that target tang ...
-
Training Manager
منذ يومين
Top Business Cairo, Egypt Cairo, مصرPlan and execute regular training interventions to ensure that all employees possess the required knowledge to serve clients in their respective geographies. · Manage relevant regional/ corporate L& OD communication channels and provide timely coordination between relevant SPOCs ...
-
Training Coordinator
منذ 3 أيام
Hilton Cairo Heliopolis Cairo, مصر دوام كاملA Training Coordinator is responsible for identifying and providing training to internal customers to deliver an excellent staff experience while working with and ensuring that all departments are achieving their training objectives.What will I be doing?As a Training Coordinator, ...
-
Training Manager
منذ يومين
Amazon Cairo, مصرTraining Manager · Basic Qualifications · Fluent in speaking and writing in both Arabic and English · Undergraduate degree · Customer service experience (contact centre operations) · Customer or people experience design and/or management · Training experience in an adult learning ...
-
Training Coordinator
منذ 4 أيام
Hilton Cairo, مصر OTHERA Training Coordinator is responsible for identifying and providing training to internal customers to deliver an excellent staff experience while working with and ensuring that all departments are achieving their training objectives. · What will I be doing? · As a Training Coordi ...
-
Training Officer
منذ 5 أيام
Hilton hotel Egypt Cairo, مصرResponsibilities: · • Provide quality training to internal customers · • Assist in coordinating and administering Vocational Qualification · • Adhere to in-house training plan · • Identify training and development needs systematically throughout the hotel in conjunction with Line ...
-
Training Coordinator
منذ أسبوع
Future Group Egypt Cairo, مصرCollect, research, record, transcript -if needed- training content (Material). · Keep all training agendas updated as well as the training content database or bank. · Control sharing any training handouts or material and take necessary security measures. · Manage, coordinate & co ...
-
Training Manager
منذ 5 أيام
Sanofi Egypt Cairo, مصرIdentify and assess the training needs of the organization through job analysis, career paths and consultation with managers. · Develop individualized and group training programs that address specific business needs. · Develop training manuals that target tangible results. · Impl ...
-
Training Officer
منذ 5 أيام
Dusit International egypt Cairo, مصرResponsibilities: · Liaising with existing staff to clarify job descriptions and related expectations. · Studying and contributing to the operations and climate of our company. · Drafting instructional manuals, onboarding materials, and other relevant documentation. · Administeri ...
-
Training Manager
منذ 6 أيام
Marriott International, Inc & Ritz Carlton Hotel Company L.L.C. Cairo, مصرIdentify and assess the training needs of the organization through job analysis, career paths and consultation with managers. · Develop individualized and group training programs that address specific business needs. · Develop training manuals that target tangible results. · Impl ...
-
Training OfficerSAVE
منذ 5 أيام
Intercontinental Hotels Group egypt Cairo, مصرResponsibilty: · Evaluate employee performance to gauge where skills are lacking. · Create training programs to address skill gaps in employees. · Prepare learning materials for programs. · Develop onboarding programs for new employees. · Conduct surveys to gauge the effectivenes ...
-
Training Specialist
منذ أسبوع
myGwork Cairo, مصرAs a Trainer, you will have the important role of helping Amazonians across the different sites to be at their best for our customers. You will be responsible for the end to end delivery of existing training programs, mainly to our Customer Service Associates. · In this role, you ...
-
Training Manager
منذ يومين
Marriott Hotels Egypt Cairo, مصرAn industry leading multi-disciplinary team is looking for a Senior Civil Engineer for their Cleveland, Ohio team · Responsibilities:Civil project management, project design, and plan preparation · Small through large projects include utility improvements, stormwater management, ...
-
Training Facilitator
منذ 5 أيام
DEALS HR & Recruitment Consultants egypt Cairo, مصرResponsibilities: · Highlighting needs pertaining to capacity development. · Perceiving which requirements are amenable to facilitation. · Pinpointing existing programs or formulating bespoke courses for use. · Selecting accompanying test materials. · Encouraging respect for idea ...
CS Training - Cairo, مصر - Nok Human Capital
وصف
NOK Human Capital is hiring " CS Training & QA Manager " for IntouchCX, a global BPO leader in customer support industry.
About The Job
We are seeking a Training and Quality Manager to deliver extraordinary results for our clients. Working closely with multiple departments, this role is responsible for identifying areas of opportunity, developing solution plans, coaching team members and ensuring key metrics are achieved. We're looking for a leader who has the vision, experience and passion to contribute to our culture and the success of our clients.
As CS Training & QA Manager, You Will...
•Proactively solicit and provide feedback by being honest and transparent
•Plan, develop and implement comprehensive professional development and training plans
•Promote an inclusive learning environment and facilitate staff meetings
•Set and provide direction of new initiatives, opportunities and foster "best in practice" training and professional development
•Provide coaching to global staff in quality assurance and training to support superior performance
•Responsible for the effective selection, development, supervision, evaluation and training of direct reports
•Perform routine audits and track call performance
•Become the Subject Matter Expert (SME) and provide insight on behaviors, patterns, and quality compliance to the Operation Managers
•Assist with or conduct training to keep the team updated on changes that may occur in information or procedures
•Assign and monitor workload and performance of Trainers and Quality Analysts
•Participate in calibration sessions and ensure Quality Analysts complete timely calibration evaluations
•Address inconsistent scoring through coaching and assist with facilitation exercises, as assigned
•Identify and document any training and/or quality performance issues and escalate them to the Operations Manager, as appropriate
•Work with client and Operations Manager to perform corrective action
•Deliver corrective disciplinary, up-skilling and coaching action as appropriate, and per company policy
As CS Training & QA Manager, You Have...
•3+ years of leadership experience, preferably in the customer service industry within the training and/or quality functions
•University degree in related discipline
•Demonstrated, progressive leadership and management skills, preferably in a contact center environment
•Experience leading teams in a global capacity
•Experience working in a fast paced environment across multiple locations globally
•Strong verbal and written communication skills
•Exceptional organizational and time management skills – must be able to multitask and prioritize
•Superior analytical skills, problem solving and decision making skills
•Demonstrated understanding of adult learning principles and/or training methodologies (ILT, eLearning, etc.)
•Understanding of continuous improvement plans
•Good understanding of business acumen
•Independent thinker
•Excellent presentation skills
If you match the above criteria, send your CV to mentioning " CS Training & QA Manager " in the subject line