وظائف
>
Cairo

    CS Quality Assurance - Cairo, مصر - Nok Human Capital

    Nok Human Capital
    Default job background
    وصف

    NOK Human Capital is hiring "Customer Support Quality Assurance" for a US Fitness App company.

    Job Description

    We are seeking a diligent and detail-oriented Quality Assurance Specialist to join a US fitness app company. As a pivotal team member, you will play a key role in ensuring that our Member Experience Associates consistently deliver high-quality service that aligns with and surpasses established standards.

    Quality Monitoring: Regularly monitor customer interactions across various channels (phone, chat, email) to assess service quality for diverse customer support teams.

    Feedback and Coaching: Provide comprehensive and constructive feedback to team members regarding their performance & Conduct targeted coaching sessions to address specific areas of improvement and reinforce positive behaviors.

    Performance Analysis: Collaborate with team leaders to identify and address performance issues, proactively identifying trends and areas for improvement, Maintain meticulous records of quality audits, coaching sessions, and performance improvement plans & Generate detailed reports highlighting performance trends and proposing initiatives for continuous improvement.

    Job Requirements

    Fluent English Speaker (C1)

    Flexibility with working night & overnight shift (US Times)

    2 to 3 years of experience in customer service Quality Assurance role.

    Strong analytical and problem-solving skills.

    Excellent communication and interpersonal skills.

    Familiarity with customer service software and tools.

    Ability to adapt to a dynamic and fast-paced environment.

    Ability to collaborate effectively with team leaders and associates.

    Detail-oriented with a commitment to maintaining accurate records.

    Proficient in generating and analyzing performance reports.

    If you match the above criteria, send your updated resume to mentioning Customer Support Quality Assurance in subject line


  • cairo governorate egypt

    Quality Assurance Executive

    منذ أسبوع


    cairo governorate egypt Cairo, مصر

    Responsiblity: · Preparing and implementing quality assurance policies and procedures. · Performing routine inspections and quality tests. · Identifying and resolving workflow and production issues. · Ensuring that standards and safety regulations are observed. · Addressing and d ...

  • Nok Human Capital

    CS Quality Assurance

    منذ 4 أيام


    Nok Human Capital Cairo, مصر

    Hi @Ahmed Al Kaffas NOK · NOK Human Capital is hiring Customer Support Quality Assurance for a US Fitness App company. · Job Description · We are seeking a diligent and detailoriented Quality Assurance Specialist to join a US fitness app company. As a pivotal team member you wil ...


  • Tyro Cairo, مصر

    Job Description · Preparing and implementing quality assurance policies and procedures. · Performing routine inspections and quality tests. · Identifying and resolving workflow and production issues. · Ensuring that standards and safety regulations are observed. · Making recommen ...

  • noon Cairo, Egypt

    Quality assurance engineer

    منذ 4 أيام


    noon Cairo, Egypt Cairo, مصر

    Responsibilty: · Meeting with the software/product designers to determine quality assurance parameters. · Leading the QA team in designing QA test procedures. · Overseeing the drafting of testing documents. · Implementing testing procedures and overseeing the QA process. · Troubl ...

  • Beko Cairo, Egypt

    Quality Assurance Engineer

    منذ 6 أيام


    Beko Cairo, Egypt Cairo, مصر

    Conduct Supplier quality management. · Enter / Manage data of inspection result to / with SAP. · Create Inspection report, write and review 8D reports. · Collect data and execute/conduct various analytical/statistical analysis and interpretation as part of process improvements an ...

  • SSC Egypt

    Quality Assurance Specialist

    منذ أسبوع


    SSC Egypt Cairo, مصر

    Responsible for overseeing all aspects of software and product testing within the company. · This may include developing test strategies, drawing up test documents, identifying faults, and reviewing QA reports · Knowledge of automated test tools; selenium or alike · Develop and i ...

  • Yodawy Egypt

    Quality Assurance Specialist

    منذ 4 أيام


    Yodawy Egypt Cairo, مصر

    Preparing and implementing quality assurance policies and procedures. · Performing routine inspections and quality tests. · Identifying and resolving workflow and production issues. · Ensuring that standards and safety regulations are observed. · Addressing and discussing issues ...

  • Sandoz Egypt

    Quality Assurance Specialist

    منذ 4 أيام


    Sandoz Egypt Cairo, مصر

    Responsibilities: · Preparing and implementing quality assurance policies and procedures. · Performing routine inspections and quality tests. · Identifying and resolving workflow and production issues. · Ensuring that standards and safety regulations are observed. · Addressing an ...

  • Kenvue egypt

    Quality Assurance Specialist

    منذ 4 أيام


    Kenvue egypt Cairo, مصر

    Responsibilty: · Preparing and implementing quality assurance policies and procedures. · Performing routine inspections and quality tests. · Identifying and resolving workflow and production issues. · Ensuring that standards and safety regulations are observed. · Addressing and d ...

  • IGT Solutions egypt

    Quality Assurance Manager

    منذ أسبوع


    IGT Solutions egypt Cairo, مصر

    Quality Assurance Program Development: · Design and implement a comprehensive quality assurance program aligned with industry standards and client requirements. · Establish key performance indicators (KPIs) and quality metrics to measure and evaluate operational performance. · Pr ...


  • Amoun Pharmaceutical Cairo, مصر

    Job Description · Oversees and provides guidance to the implementation of G M P principles in ware house & production departments · Monitor the process of dispensing of raw materials by checking the cleaning of the weighing booth, cleaning of the balances & their calibration · Ve ...

  • astrazeneca  egypt

    Quality Assurance Manager

    منذ أسبوع


    astrazeneca egypt Cairo, مصر

    Dentist · St. Louis, MO · hours a week with benefits offered*** · Position Purpose · The General Dentist is responsible for the direct provision of dental care to THE companys dental patients. They may have clinical oversight of dental care staff. · The General Dentist has respo ...

  • dabur egypt

    Quality Assurance Executive

    منذ 5 أيام


    dabur egypt Cairo, مصر

    Resposiblity; · Design, implement, and improve company quality standards. · Analyze data in order to find areas for growth. · Assist in the recruiting process. · Training, motivating, coaching, and correcting employees to ensure that standards are met. · Create reports to track p ...

  • Future Group Egypt

    Quality Assurance Specialist

    منذ 6 أيام


    Future Group Egypt Cairo, مصر

    Monitor Agents calls and review emails for accuracy of information and call handling standards · Ensure that Agents are delivering a high level of customer service using call driver analysis, repeat caller analysis and other data consolidation tools · Verify that agents are provi ...


  • Bayantech Cairo, مصر

    This is a remote position. · Giving general support to the Accounts Team and assistance with the utility administrative duties of the department. · DUTIES: · Registering new tenants for utilities and council tax online and over the phone · Maintaining a utility log of all incomi ...

  • AstraZeneca Egypt

    Quality Assurance Manager

    منذ 4 أيام


    AstraZeneca Egypt Cairo, مصر

    Responsibilities: · • Ensure CPO compliance with the requirements of Quality Manuals and Policies and all relevant GDP processes and legislative requirements. · • Ensure that a local Quality System and Standard Operating Procedures are in place for all GDP related activities and ...

  • axa egypt

    Quality Assurance Manager

    منذ 4 أيام


    axa egypt Cairo, مصر

    Role/Job Description · About the role · We are searching for an innovative, inquisitive and passionate professional for the technical lead role to join our company. As the technical lead, you will oversee technology team and all projects they undertake, analyze briefs, write pr ...

  • Methode Electronics, Inc.

    Quality Assurance Manager

    منذ 4 أيام


    Methode Electronics, Inc. Cairo, مصر

    Develop, implement and maintain a comprehensive quality management system that meets ISO/TS 16949 requirements and other applicable standards. · Lead and manage a team of quality engineers and technicians to ensure that quality objectives are met and that continuous improvement i ...

  • Sary Egypt

    Quality Assurance Analyst

    منذ 5 أيام


    Sary Egypt Cairo, مصر

    Number of processes documented and developed on quarterly basis · - Number of quality certificate obtain annually · - Number of changes and improvement to all communicated scripts with externally and internally · - The renewal on quality certificate periodically · - Number of che ...

  • Viatris egypt

    Quality Assurance Coordinator

    منذ 4 أيام


    Viatris egypt Cairo, مصر

    Responsibilty: · Design, implement, and improve company quality standards. · Analyze data in order to find areas for growth. · Assist in the recruiting process. · Training, motivating, coaching, and correcting employees to ensure that standards are met. · Create reports to track ...