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Quality Assurance Executive
منذ أسبوع
cairo governorate egypt Cairo, مصرResponsiblity: · Preparing and implementing quality assurance policies and procedures. · Performing routine inspections and quality tests. · Identifying and resolving workflow and production issues. · Ensuring that standards and safety regulations are observed. · Addressing and d ...
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CS Quality Assurance
منذ 4 أيام
Nok Human Capital Cairo, مصرHi @Ahmed Al Kaffas NOK · NOK Human Capital is hiring Customer Support Quality Assurance for a US Fitness App company. · Job Description · We are seeking a diligent and detailoriented Quality Assurance Specialist to join a US fitness app company. As a pivotal team member you wil ...
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Quality Assurance Specialist
منذ يوم
Tyro Cairo, مصرJob Description · Preparing and implementing quality assurance policies and procedures. · Performing routine inspections and quality tests. · Identifying and resolving workflow and production issues. · Ensuring that standards and safety regulations are observed. · Making recommen ...
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Quality assurance engineer
منذ 4 أيام
noon Cairo, Egypt Cairo, مصرResponsibilty: · Meeting with the software/product designers to determine quality assurance parameters. · Leading the QA team in designing QA test procedures. · Overseeing the drafting of testing documents. · Implementing testing procedures and overseeing the QA process. · Troubl ...
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Quality Assurance Engineer
منذ 6 أيام
Beko Cairo, Egypt Cairo, مصرConduct Supplier quality management. · Enter / Manage data of inspection result to / with SAP. · Create Inspection report, write and review 8D reports. · Collect data and execute/conduct various analytical/statistical analysis and interpretation as part of process improvements an ...
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Quality Assurance Specialist
منذ أسبوع
SSC Egypt Cairo, مصرResponsible for overseeing all aspects of software and product testing within the company. · This may include developing test strategies, drawing up test documents, identifying faults, and reviewing QA reports · Knowledge of automated test tools; selenium or alike · Develop and i ...
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Quality Assurance Specialist
منذ 4 أيام
Yodawy Egypt Cairo, مصرPreparing and implementing quality assurance policies and procedures. · Performing routine inspections and quality tests. · Identifying and resolving workflow and production issues. · Ensuring that standards and safety regulations are observed. · Addressing and discussing issues ...
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Quality Assurance Specialist
منذ 4 أيام
Sandoz Egypt Cairo, مصرResponsibilities: · Preparing and implementing quality assurance policies and procedures. · Performing routine inspections and quality tests. · Identifying and resolving workflow and production issues. · Ensuring that standards and safety regulations are observed. · Addressing an ...
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Quality Assurance Specialist
منذ 4 أيام
Kenvue egypt Cairo, مصرResponsibilty: · Preparing and implementing quality assurance policies and procedures. · Performing routine inspections and quality tests. · Identifying and resolving workflow and production issues. · Ensuring that standards and safety regulations are observed. · Addressing and d ...
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Quality Assurance Manager
منذ أسبوع
IGT Solutions egypt Cairo, مصرQuality Assurance Program Development: · Design and implement a comprehensive quality assurance program aligned with industry standards and client requirements. · Establish key performance indicators (KPIs) and quality metrics to measure and evaluate operational performance. · Pr ...
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Quality Assurance Specialist
منذ يوم
Amoun Pharmaceutical Cairo, مصرJob Description · Oversees and provides guidance to the implementation of G M P principles in ware house & production departments · Monitor the process of dispensing of raw materials by checking the cleaning of the weighing booth, cleaning of the balances & their calibration · Ve ...
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Quality Assurance Manager
منذ أسبوع
astrazeneca egypt Cairo, مصرDentist · St. Louis, MO · hours a week with benefits offered*** · Position Purpose · The General Dentist is responsible for the direct provision of dental care to THE companys dental patients. They may have clinical oversight of dental care staff. · The General Dentist has respo ...
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Quality Assurance Executive
منذ 5 أيام
dabur egypt Cairo, مصرResposiblity; · Design, implement, and improve company quality standards. · Analyze data in order to find areas for growth. · Assist in the recruiting process. · Training, motivating, coaching, and correcting employees to ensure that standards are met. · Create reports to track p ...
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Quality Assurance Specialist
منذ 6 أيام
Future Group Egypt Cairo, مصرMonitor Agents calls and review emails for accuracy of information and call handling standards · Ensure that Agents are delivering a high level of customer service using call driver analysis, repeat caller analysis and other data consolidation tools · Verify that agents are provi ...
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Quality Assurance Executive
منذ يوم
Bayantech Cairo, مصرThis is a remote position. · Giving general support to the Accounts Team and assistance with the utility administrative duties of the department. · DUTIES: · Registering new tenants for utilities and council tax online and over the phone · Maintaining a utility log of all incomi ...
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Quality Assurance Manager
منذ 4 أيام
AstraZeneca Egypt Cairo, مصرResponsibilities: · • Ensure CPO compliance with the requirements of Quality Manuals and Policies and all relevant GDP processes and legislative requirements. · • Ensure that a local Quality System and Standard Operating Procedures are in place for all GDP related activities and ...
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Quality Assurance Manager
منذ 4 أيام
axa egypt Cairo, مصرRole/Job Description · About the role · We are searching for an innovative, inquisitive and passionate professional for the technical lead role to join our company. As the technical lead, you will oversee technology team and all projects they undertake, analyze briefs, write pr ...
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Quality Assurance Manager
منذ 4 أيام
Methode Electronics, Inc. Cairo, مصرDevelop, implement and maintain a comprehensive quality management system that meets ISO/TS 16949 requirements and other applicable standards. · Lead and manage a team of quality engineers and technicians to ensure that quality objectives are met and that continuous improvement i ...
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Quality Assurance Analyst
منذ 5 أيام
Sary Egypt Cairo, مصرNumber of processes documented and developed on quarterly basis · - Number of quality certificate obtain annually · - Number of changes and improvement to all communicated scripts with externally and internally · - The renewal on quality certificate periodically · - Number of che ...
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Quality Assurance Coordinator
منذ 4 أيام
Viatris egypt Cairo, مصرResponsibilty: · Design, implement, and improve company quality standards. · Analyze data in order to find areas for growth. · Assist in the recruiting process. · Training, motivating, coaching, and correcting employees to ensure that standards are met. · Create reports to track ...
CS Quality Assurance - Cairo, مصر - Nok Human Capital
وصف
NOK Human Capital is hiring "Customer Support Quality Assurance" for a US Fitness App company.
Job Description
We are seeking a diligent and detail-oriented Quality Assurance Specialist to join a US fitness app company. As a pivotal team member, you will play a key role in ensuring that our Member Experience Associates consistently deliver high-quality service that aligns with and surpasses established standards.
Quality Monitoring: Regularly monitor customer interactions across various channels (phone, chat, email) to assess service quality for diverse customer support teams.
Feedback and Coaching: Provide comprehensive and constructive feedback to team members regarding their performance & Conduct targeted coaching sessions to address specific areas of improvement and reinforce positive behaviors.
Performance Analysis: Collaborate with team leaders to identify and address performance issues, proactively identifying trends and areas for improvement, Maintain meticulous records of quality audits, coaching sessions, and performance improvement plans & Generate detailed reports highlighting performance trends and proposing initiatives for continuous improvement.
Job Requirements
Fluent English Speaker (C1)
Flexibility with working night & overnight shift (US Times)
2 to 3 years of experience in customer service Quality Assurance role.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Familiarity with customer service software and tools.
Ability to adapt to a dynamic and fast-paced environment.
Ability to collaborate effectively with team leaders and associates.
Detail-oriented with a commitment to maintaining accurate records.
Proficient in generating and analyzing performance reports.
If you match the above criteria, send your updated resume to mentioning Customer Support Quality Assurance in subject line