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    Quality Assurance Manager - Cairo, مصر - IGT Solutions egypt

    IGT Solutions egypt
    IGT Solutions egypt Cairo, مصر

    منذ شهر

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    وصف

    Quality Assurance Program Development:

    • Design and implement a comprehensive quality assurance program aligned with industry standards and client requirements.
    • Establish key performance indicators (KPIs) and quality metrics to measure and evaluate operational performance.

    Process Evaluation and Improvement:

    • Conduct regular audits and assessments of operational processes to identify areas for improvement.
    • Collaborate with operational teams to implement process enhancements and efficiency improvements.

    Training and Development:

    • Develop and deliver training programs to ensure that employees are well-versed in quality standards, procedures, and client expectations.
    • Provide ongoing coaching and feedback to team members to drive continuous improvement in performance.

    Quality Monitoring and Reporting:

    • Implement systems for real-time quality monitoring and reporting.
    • Generate regular reports on key quality metrics and present findings to senior management, identifying trends and opportunities for improvement.

    Customer Feedback Management:

    • Develop and manage processes for collecting and analyzing customer feedback.
    • Use customer feedback to drive improvements in service quality and enhance customer satisfaction.

    Cross-Functional Collaboration:

    • Work closely with other departments, including Operations, Training, and IT, to ensure seamless integration of quality standards across all functions.
    • Foster a collaborative environment that promotes a shared commitment to quality.

    Root Cause Analysis:

    • Conduct root cause analysis for quality issues and develop action plans to address underlying problems.
    • Implement preventive measures to avoid recurrence of identified issues.
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