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    HR Contact Center Agent - Cairo, مصر - Nestle egypt

    Nestle egypt
    Nestle egypt Cairo, مصر

    منذ 4 أيام

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    وصف

    Responsiblity:

    • Receiving or making a high volume of calls from or to customers.
    • Striving to achieve first call resolution and maintain the quality of service provided by the call center.
    • Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
    • Responding efficiently to customers and creating a positive experience.
    • Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.
    • Joining a team of Call Center Customer Service Representatives and building a positive relationship of teamwork, trust, and excellence.
    • Understanding and using the required software, reports, tools, and metrics.
    • Transferring and escalating the calls to the appropriate department if needed, such as sales.
    • Participating in training and striving to increase and improve existing skills.
    • Adhering to all company policies and procedures.
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