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    contact center inbound agent - Cairo, مصر - Commercial International Bank

    Commercial International Bank
    Commercial International Bank Cairo, مصر

    تم العثور عليها في: DrJobEn EG S2 - منذ 3 أيام

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    وصف

    • Follow professional telephone etiquette/social media handling techniques and work policies to efficiently address various customer needs & concerns.
    • Handle inbound interactions received on CIB official social media platforms in a professional manner to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to followers.
    • Apply appropriate actions to effectively control a telephone calls interaction that improve the call average handling time/ interactions average response time.
    • Liaise with other departments to ensure proper closure of pending customers inquires/requests.
    • Ensure high service quality during inbound/outbound calls interactions, and handle customer's complaints according to the Contact Center approved standards to maintain customer satisfaction.
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