- Ensure that all correspondence and reservations are recorded and entered into Opera accurately and promptly and that all reservations are made in line with current rates in order to achieve optimum average rate and yield.
- Ensure the Hotel is actively securing the best possible Yields through following effective rate management practices.
- Ensure Inventory is effectively managed and displayed both trough the Holidex System and Opera.
- To actively participate in Yield and Revenue management meetings offering operational systems information.
- Ensure that all reservations are made in line with current rates in order to achieve optimum average rate and yield.
- Monitor and ensure that all reservations team correspondence and guest contact is handled in a professional manner within 24 hour turnaround time.
- Ensure that InterContinental Hotels Group policies and procedures governing the reservations department are adhered to.
- Oversee the effective and accurate operation of all group reservations and FIT's.
- Review the daily reports to ensure reservations are accurate and complete any necessary follow up.
- Ensure all reservations have an acceptable method of payment, deposits are charged where appropriate, and that this is noted in the booking.
- Ensure all rate loading requests are actioned in Opera / Holidex / Oxi and the rates database within 24 hour turnaround.
- Communicate new and current rates and any inclusions they may have, to the Reservations team, and ensure rates database is kept up to date and accurate.
- Ensure that guest history is accurately maintained and utilized.
- Ensure VIP guests are marked in the system and that any guest special requests are marked and followed through.
- Ensure group bookings are entered correctly and follow up on quotations/contracts, deposit payments, routing instructions, and all information is passed on to relevant departments. For example, F&B in the event of meal requirements.
- Complete the groups 'washing' procedure for groups, liaising with the group owner to ensure groups and allotments inventory is effectively managed for forecasting procedures and purposes.
- Manage wholesale/Inbound contracts and allotments.
- Maintain the reservations roster ensuring high/low periods are appropriately staffed in line with demand and payroll objectives, and annual leave is a appropriately allocated and utilized.
- Oversee/conduct the training of new reservations agents, and conduct performance reviews as required.
- Ensure IBP is actioned and reported to Singapore on end of month basis in timely manner.
- Attend and participate in training, meetings and briefings as required.
- Develop rapport with regular clients and booking agents.
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Reservation Manager
منذ يومين
Marriott International, Inc Cairo, مصرAssisting and advising customers who may be choosing from a variety of travel options. · Making reservations for customers based on their various requirements and budgetary allowances. · Checking the availability of accommodation or transportation on the customers' desired travel ...
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Assistant Reservations Manager
منذ 5 أيام
Accor Cairo, مصرAssistant Reservations ManagerJob Description · As a Reservations Assistant Manager, you will assist the Reservations Manager in managing daily operations of the Reservations Department, including providing support, coaching and training of the Reservations Agents. The role encom ...
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Cluster Reservations Manager
منذ أسبوع
IHG hotel Mea Cairo, مصرResponsibilities: · • Ensure that all correspondence and reservations are recorded and entered into Opera accurately and promptly and that all reservations are made in line with current rates in order to achieve optimum average rate and yield. · • Ensure the Hotel is actively sec ...
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Assistant Reservations Manager
منذ أسبوع
IHG Hotels & Resorts Cairo, مصرResponsible for the allocation of daily tasks to Reservations staff. · Review reservation booked daily along with daily arrival report and follow up tentative bookings and update reservation status · Ensuring groups business are entered on the system properly, and provide guidanc ...
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Cluster Reservations Manager
منذ أسبوع
IHG Egypt Cairo, مصرResponsiblity; · Assisting and advising customers who may be choosing from a variety of travel options. · Making reservations for customers based on their various requirements and budgetary allowances. · Checking the availability of accommodation or transportation on the customer ...
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Cluster Assistant Reservations Manager
منذ أسبوع
IHG Hotels & Resorts Cairo, مصرCluster Assistant Reservations Manager - IHG Cairo Citystars Hotels · Ideally, you'll have a minimum of 2-4 years' experience in a similar role in a five-star hotel or comparable industry, ability to demonstrate working with commercially focused and a keen eye for detail with str ...
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Supervisor Airport Services
منذ 6 أيام
The Emirates Group محافظة القاهرة, مصرJob Purpose: Ensure that the service offered is timely, efficient, and professional and of the highest level, as per the criteria set forth by the Companys commercial, safety and security policies, standards and procedures. Supervise and coordinate all internal and external agenc ...
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Administrative Assistant/receptionist
منذ أسبوع
Pathfinder International Cairo, مصر**Project Description**: · The OSRA program is five-year USAID-funded project. The goal of the OSRA program is to improve family health outcomes by reinforcing the national family planning and reproductive health (FP/RH) program in partnership with the Ministry of Health and Popu ...
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Computer Teacher
منذ أسبوع
NUST محافظة القاهرة, مصرLast Date: Thursday, August 3, 2023 · - Job Detail- Job Ref #: · - Job/4774/07/21/2023- Age Limit: · Experience: · - Posted Date: · - Friday, July 21, 2023- Salary: · - Market Competitive · **QUALIFICATION**: · *** · - BS (CS / IT) (16 years of Education) or equivalent from HEC r ...
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Office Manager
منذ 14 ساعة
DEALS HR & Recruitment Consultants Cairo, مصر**Employment Type** · **Rank Requested** · **Gender** · - Female · **Location** · - Egypt · **City** · - Cairo · **Residence** · - Down Town · **Salary** · - 7k-8k / month · **Transportation** · - Not available / month · **Benefits** · - Bonus Social insurance · **Working hours** ...
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Senior Tours Consultant
منذ 3 أيام
The Emirates Group محافظة القاهرة, مصرJob Purpose: Provide a consultancy service to internal and external customers (trade customers, direct customers, outstations staff, suppliers etc) regarding destinations, products and services pertaining to travel. Provide advice and recommendations to customers which is based o ...
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Senior Geophysicist
منذ أسبوع
Energean محافظة القاهرة, مصرCity: Cairo Governorate- Date: 21 Nov 2023**Energean is an independent E&P company focused on developing resources in the Mediterranean and UK North Sea. With presence in nine countries Energean is operating production, development and exploration assets with an excellent HSE tra ...
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Clerk-front Desk
منذ 5 أيام
Marriott International, Inc Cairo, مصر**Numéro de l'Emploi** · **Catégorie d'Emploi** Rooms & Guest Services Operations · **Lieu** JW Marriott Hotel Cairo, Ring Road · - Mirage City · - P.O.Box 427, Cairo, Egypt, Egypt AFFICHER SUR LA CARTE · **Horaire** Full-Time · **Situé à distance ?** N · **Mutation?** N · **Typ ...
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Executive Secretary
منذ 6 أيام
Brightskies Gîza, مصرMaintain scheduling meetings and event calendars. · - Manage logistics of meetings and any other transportation arrangements · - Coordinate conferences, meetings, or special events, such as luncheons or external events. · - Arrange external conferences, meetings, or travel reserv ...
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مساعد مدير الحجوزات
منذ 4 أيام
Accor القاهرة, مصرمساعد مدير الحجوزات · المسمى الوظيفي · بصفتك مديرًا مساعدًا للحجوزات، ستساعد مدير الحجوزات في إدارة العمليات اليومية لقسم الحجوزات، بما في ذلك تقديم الدعم والتدريب لوكلاء الحجز. يشمل الدور جميع جوانب حجوزات الفندق. ستكون مسؤولاً عن الاحتفاظ بسجلات دقيقة وموجزة لجميع الحجوزات، وال ...
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Receiving Agent
منذ أسبوع
Dusit International egypt Cairo, مصرResponsibilities: · Greeting and thanking guests in a sincere, friendly manner. · Checking guests in on arrival and out on departure. · Posting charges to appropriate guest accounts. · Anticipating and addressing guests' needs, and resolving their problems and complaints. · Assis ...
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Back Office Manager
منذ أسبوع
Ericsson Egypt Cairo, مصرResponsibilities: · Overseeing general office operation. · Greeting visitors, answering a high-volume of incoming phone calls and delivering world-class service to our customers. · Coordinating appointments and meetings and managing staff calendars and schedules. · Supervising, m ...
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Night Auditor
منذ أسبوع
Rotana Hotel Egypt Cairo, مصرResponsibilities: · Keeping hotel financial records in order. · Processing invoices, transactions, room charges, refunds, etc. · Preparing and distributing employee checks. · Verifying that all accounts are balanced and supported by documentation. · Checking guests in and out of ...
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Front Desk Agent
منذ أسبوع
Accor Egypt Cairo, مصرResponsiblity: · Greeting and thanking guests in a sincere, friendly manner. · Checking guests in on arrival and out on departure. · Posting charges to appropriate guest accounts. · Anticipating and addressing guests' needs, and resolving their problems and complaints. · Assistin ...
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Customer Support Coordinator Telehealth
منذ أسبوع
Digital Bridges Cairo, مصرJob Description · Responsible for answering all customers' inquiries via WhatsApp, emails, and phone calls and ensuring that every customer is served in an efficient, thorough, and courteous manner. · Receiving reservations for customers based on their various requirements. · Acc ...