Salah Hafez

I have experience working on both restaurant management and customer service as well 

Experience

• Hardee’s (Americana) - Restaurant manager - Bahrain

Nov 2011 - May 2015 

• Managing the restaurant staff while providing customers with great products and service
• Got acquainted with sales plans marketing, scheduling and handling a delivery service from the operation side 
• driver’s customer services

• Talabat call centre - Customer care agent- Bahrain

May 2015 - Jul 2016 

• Had the opportunity to work with a leading and at the time new delivery service
• Handling customer’s needs, ensuring highest level of service and provide customer with effective solutions
• got more acquainted with reporting, complaints and customer redemption processes

• Yum Yum Tree– Delivery manager- Bahrain

July2016–August 2019

• Handled a complex structure of call center, stores and delivery drivers. coordinating and managing delivery services and sales     
• Mainstreaming, improving and evolving the service to match the trend the market is moving in 

Handling store managers, training and improving their scheduling and delivery

• Careem Senior Customer Service - Egypt

October 2019- present

• Dealing withCareem extensive fleet is multiple countries such as Egypt, KSA, Qatar, Iraq and Dubai
• Handling customers and encountering extremely unique and challenging situations and providing creative solutions
• Coordinating with multiple departments to ensure that the operation is smooth and maintain optimal service level

Helwan university - Hotels and restaurant management