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    Voice Inbound Agent - Cairo, مصر - myGwork

    myGwork
    myGwork Cairo, مصر

    منذ أسبوع

    Default job background
    وصف

    Customers / Stakeholders
    Impact On The Business

    Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer's issues at first contact where possible.
    Delivers what is promised in line with customer expectations
    Offers value added products and services based on customer needs analysis and ensures customer understanding of those products

    Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
    Generating customer loyalty through strong knowledge of key products and services
    Owns and resolves issues and understands how and when to escalate

    Leadership & Teamwork

    Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values
    Values diversity amongst team

    Operational Effectiveness & Control

    Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley

    Requirements

    ) for RBWM Centres

    Maintains HSBC internal control standards
    Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres

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