Eslam Hamed

BDO (B-Tech Complain, maintenance, installation, and National accounts ) / Cairo/ December 2021 Till Now.
● Call Center and Social Media Supervisor.
- Managing accounts performance
-Set long and short plans for accounts.
- Developing action plans to meet the client's expectations.
- Identify the customer's needs and ensure that we are meeting his expectations. (VOC)

BDO (B-Tech Complain, maintenance, installation, and National accounts ) / Cairo/ December 2021 Till Now.
● Call Center and Social Media Supervisor.
- Managing accounts performance
-Set long and short plans for accounts.
- Developing action plans to meet the client's expectations.
- Identify the customer's needs and ensure that we are meeting his expectations. (VOC)

Training Courses:
● Analysis courses
1. Certified six sigma black belt from PMI 2022
2. Root cause analysis at PMI 2022
3. Certified Six sigma green belt 2020 from six sigma school
● Leadership and management courses
1. Certified attending COPC 2022
2. Leading and motivating people with different personalities from PMI 2022 3.
Managing your anxiety while presentation2022
4. Managing Customer Expectations 2022
5. Project Leadership 2022
6. Business writing at NASBA 2022
7. Design thinking: Customer Experience 2022
8. Problem-solving Techniques 2022
9. Coaching skills for leaders and managers at PMI 2022
10. Project management skills for leaders at PMI 2022
11. The Art of Leadership 2022
12. Management and Coaching Skills at Dale Carnegie Training Center 2018
13. Creative and Analytical Thinking at Raya Contact Center / 2017
14. Business Analyses, performance management, and coaching skills at Raya Contact Center /