- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Making sales or recommendations for products or services that may better suit client needs.
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English Chat account specialist
منذ 5 أيام
Raya CX Cairo, مصرThis is a full-time on-site Fluent English Chat Account role located in Qesm El Maadi. The Fluent English Chat Account holder will be responsible for providing customer service, translation, training, and communication services. The role requires communication in English and enga ...
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Customer service English Account specialist
منذ 6 أيام
SSC Egypt Cairo, مصرInteract with customers over the phone to understand their banking needs · Provide excellent customer service to achieve customer loyalty · Resolve problems over the telephone on the spot · Convert sales opportunities in order to meet financial targets · Clarify and explain proce ...
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Etisalat Misr Cairo, مصرResponsibilities · Manage large amounts of incoming phone calls · Generate sales leads · Identify and assess customers' needs to achieve satisfaction · Build sustainable relationships and trust with customer accounts through open and interactive communication · Provide accura ...
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Etisalat Misr Cairo, مصرJob Description · Job Requirements · English level B2 · Max Age 34 · Males and females · Grads only · Must have military service Certificate · ...
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Chief Accountant Ar
منذ أسبوع
Jobzella Cairo, مصرBachelor's degree in Accounting and Finance. - Knowledge of accounting principles and practices. - Good knowledge of both IFRS & EAS. - Analysis and reporting of financial data. - Knowledge of Microsoft office & any ERP systems. - Fluent English language & presentable is a must - ...
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Customer Support Representative
منذ أسبوع
Sutherland Global Services Cairo, مصرAT&T is a leading telecommunications company committed to delivering innovative solutions and exceptional customer experiences. We are dedicated to connecting people with the world around them and providing cutting-edge technologies and services. As a Retention Account Specialist ...
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Specialist, Account Management
منذ يومين
Mrsool | مرسول Cairo, مصر**Specialist, Account Management** · **Department: Partnerships.** · **Reporting Line: Head of Account Management - HQ** · **About the Role?** · Responsible for maintaining relationships and working towards driving high partner success satisfaction for new and existing accounts. ...
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National Excellence Management
منذ 22 ساعة
Kuehne+Nagel Cairo, مصرWe deliver high quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team. · - ** Your Role **:Support Key Account Customers along the customer engagement cycle to maintain and extend Kuehne + Nagel's share of wal ...
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Account Manager
منذ أسبوع
Wellness Associate Cairo, مصرSupporting sales team in reaching sales target & objectives - Accountable for own target within 6 months to a year according to performance - Conducting telephone calls to set meeting with qualified prospects for sales team - Managing smaller accounts under supervision of sales m ...
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Bos Sales Leader
منذ 22 ساعة
Air Liquide Cairo, مصر**How will you CONTRIBUTE and GROW?**: · Sell company products (Gas + Services + Equipment) to all customers allocated in the assigned territory in order to ensure the regional sustainable growth objectives. · - Implements the regional sales plan in the assigned territory. · - Le ...
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General Accountant
منذ ساعة
WebBeds Cairo, مصرAs Accountant you'll be tasked with AR & AP accounts, Sales entries, Journal entries, and finances for the company. · **Job Title**:General Accountant · **Department**:Finance · **Location (primary)**:Cairo, Egypt · **What will you do on your journey with WebBeds?** · WebBeds is ...
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Sales Manager Tourism
منذ يومين
Smile Makers Tourism LLC Cairo, مصرMeet periodically with sales management or sales personnel to review sales activity funnel (CRM tool), customer retention and relationship activities, review sales performance compared to goal, production and training needs · Plan and schedule special events providing post-event ...
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Business Development Executive
منذ أسبوع
Global Accreditation- Remotely Cairo, مصرResearching businesses, individuals, and industry trends to identify potential new clients and markets and ways to serve existing clients better. · - Preparing client presentations and materials, including PowerPoint and sales displays · - Meeting new and existing clients in pers ...
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Senior Treasury Accountant
منذ أسبوع
Gama Construction Cairo, مصرCoordinate with the collection team to direct the client cheques to the assigned bank. · - Send the collected cheques to the bank when reaching the due date. · - Issue the Letter of guarantee between the company and the sub-contractors. · - Issue the cheques of the department bas ...
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Digital Marketing Specialist
منذ أسبوع
Saturn Consultants Cairo, مصر**Job Overview** · We are seeking a Digital Marketing Specialist for our company where you should use the latest digital media strategies and tools for marketing purposes. An individual fluent in Arabic and English with excellent graphic design skills is required. · - Develop dig ...
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National Customs Brokerage Manager
منذ يومين
Kuehne+Nagel Cairo, مصرWe deliver high quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team · - ** Your Role **:The key objective is to become a market-leading provider of highly digitized and compliant customs brokerage solutions ...
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Accountant
منذ 22 ساعة
Atlas Copco Service Egypt Cairo, مصر**Passionate people create exceptional things** · Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more. · We ́re everywhere Working with us means working with t ...
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Sea Logistics Field Sales
منذ يومين
Kuehne+Nagel Cairo, مصرWe deliver high quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team. · - ** Your Role **:Thorough, up-to-date, and in-depth understanding of the trade lane (s) in terms of the geography of the trade, and the ...
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Financial Controller
منذ يومين
Voltalia Egypt Cairo, مصرAt Voltalia we are passionate about renewable energies We are an electricity producer from wind, solar, hydro, biomass and storage and also a service provider to 3rd party clients such as Development, EPC, O&M and Distribution.Today we are in 20 countries, split among 4 continent ...
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Talent Acquisition Lead
منذ يومين
Talent Pal Cairo, مصر**KEY JOB ACCOUNTABILITIES** · - Identify and headhunt the best talent in adherence with L'Oréal's values and ethics. · - Implement various sourcing solutions, with a preference for digital. · - Implement selection processes according to L'Oréal principals and conduct qualitative ...