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Giza

    Call Center Agent - Giza, مصر - English Zone

    English Zone
    English Zone Giza, مصر

    منذ 12 ساعة

    Default job background
    وصف

    Job Description

    Fixed Shift basis 9 hours including 1 hour break " 12:00PM to 9:00PM "

    Males only

    Days Off: Friday

    Accepted candidates will attend an induction (training before login)

    Duties and responsibilities:

    • Handle all incoming/outgoing calls of the call center.
    • Answer WhatsApp enquires on daily basis.
    • Handle and solve all inquiries, requests and complaints received via phone calls.
    • Resolve all customer complaints, requests and inquiries within the pre-determined SLA's.
    • Escalate problems, report suspected fraud and provides relevant feedback to the right channels.
    • Performs other administrative duties as needed.

    Job Requirements

    • Bachelor degree
    • Presentable
    • Very good English
    • Very good communication skills

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