- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication "scripts" when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
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Call Center Agent
منذ أسبوع
Nestle Operational Services Worldwide SA Cairo, مصر**Call Center Agent** · **POSITION SNAPSHOT** · Company: Nestlé Business Services · Location: Cairo, Egypt. · **Position Summary** · **Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionat ...
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Call Center Agent
منذ 5 أيام
Xceed Gîza, مصرXceed Hiring · *Italian Speakers*. Salary up to 14,600 · *Benefits:* · Night shift allowance · Social & Medical Insurance · Transportation provided (door-to-door For Females After 9 pm) · *Requirements*: · - Fluent C1 Italian · - English B1 · - Flexibility with the rotational shi ...
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Call Center Agent for Real Estate
منذ 3 أيام
EMPIRE COOPERATIVE Cairo, مصرLOOK FOR EXPERIENCED COLD CALLERS FOR REAL ESTATE · - RESPONSIBLE FOR GENERATING NEW LEADS · - IDENTIFY POTENTIAL CLIENTS WHO ARE INTERESTED IN SELLING THEIR PROPERTY · - INITIATE OUTBOUND CALL · - GENERATATING 3 LEADS A DAY · **REQUIREMENTS**: · Must take assessment test click l ...
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English Inbound Call Center Agent
منذ 5 أيام
iSON Xperiences Cairo, مصرJob Role / Function · - **Customer Service** · - Years of Experience · - **Unspecified** · - Career Level · - **Entry Level** · - Gender · - **Unspecified** · - Expiry date · - **23 Feb 2023** · - Job Description · - Excellent English · - Graduates only · - Males and females · - ...
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Contact Center Agent
منذ أسبوع
Nestle egypt Cairo, مصرAnswering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. · Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. · Engaging i ...
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Call center agent
منذ أسبوع
MAJID AL FUTTAIM Egypt Cairo, مصرDeveloping objectives for the daily activities of the call center. · Conduct effective resource planning to increase productivity through excellent management of people and available technologies. · Collect and analyze call center statistics such as sales rates, costs, customer s ...
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Contact center agent
منذ 6 أيام
Collars HR Cairo, مصرHandle inbound and outbound calls in a professional and courteous manner. · - Assist customers with inquiries, concerns, and technical issues. · - Provide accurate and detailed information about products, services, and promotions. · - Troubleshoot and resolve customer complaints ...
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Call Center Agent
منذ أسبوع
Cow Gifts Cairo, مصرInternship Description · Making the agreed upon number of outbound calls on a daily basis. · Referring all customer inquiries and complaints to the Customer Service Agents. · Researching required information using available resources. · Providing customers with the organization's ...
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Call Center Agent
منذ أسبوع
nacita egypt Cairo, مصرResponsibilty: · Receiving or making a high volume of calls from or to customers. · Striving to achieve first call resolution and maintain the quality of service provided by the call center. · Using listening skills to understand the needs and complaints of the customer before of ...
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Call Center Agent
منذ أسبوع
IGT Solutions egypt Cairo, مصرPrevious work experience in an international airline environment / operation is a valuable advantage. · Previous experience in working with a booking system such as Amadeus, Galileo, Sabre is mandatory. · Specialized skills required: Good Communication and Customer Service skills ...
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Call Center Agents
منذ 6 أيام
NOK Human Capital Cairo, مصرRequirements: · Excellent English level · Bachelor degree is a must · Outsourced contract.Attractive Packages + Annual bonu · Social & Medical insurance. · Developing objectives for the daily activities of the call center. · Conduct effective resource planning to increase product ...
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Call Center Agent
منذ 6 أيام
Shifa Egypt Cairo, مصرLooking for B2B exposure to explore minimalistic industrial designs? · Heres an opportunity to grab before gone Learn the best of industrial concepts leaving footprints in the rubber ; · Job Responsibilities: · Printable Company & Product Catalog, Brochure & Leaflets Designing ...
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Call Center Agent
منذ أسبوع
SSC Egypt Mea Cairo, مصرResponsibilities: · • Answer questions from staff and provide guidance and feedback · • Anticipate escalation and take over calls when needed · • Devise ways to optimize procedures and keep staff motivated · • Measure performance with key metrics such as call abandonment, calls w ...
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Call Center Agent
منذ أسبوع
IDP Education Ltd Cairo, مصرProviding outstanding and exceptional customer service. · Delivery of prompt and professional solutions for customer inquiries via phone, email, online chat etc. · Maintain documentation of customer enquiries and responses for future reference. · Completing accurate reporting and ...
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Call Center Agent
منذ أسبوع
AMICO Group egypt Cairo, مصرResponsibilities: · Receiving or making a high volume of calls from or to customers. · Striving to achieve first call resolution and maintain the quality of service provided by the call center. · Using listening skills to understand the needs and complaints of the customer before ...
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Call Center Agent
منذ 6 أيام
Aman Holding Cairo, مصرJob Description · Manage large amounts of inbound and outbound calls in a timely manner · Follow communication "scripts" when handling different topics · Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives · Seize opportu ...
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Call Center Agent
منذ أسبوع
Marriott Hotels Egypt Cairo, مصرThe Radiology Technologist will provide quality patient care and customer service. They will radio graph each patient with speed, efficiency and compassion following · FOI s basic policies and procedures. Experienced x-ray tech needed · Key Responsibilities:Perform digital x-ray ...
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Call Center Agent
منذ أسبوع
bayantech egypt Cairo, مصرProspect and target new clients/opportunities. · Build and maintain an active pipeline · Achieve assigned revenue quota · Conduct research to identify new markets and customer needs · Communicate with potential clients via phone calls, emails, etc. · Arrange business meetings wit ...
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Call Center Agent
منذ 4 أيام
Air Arabia Giza, مصرJob Description · Handles customers' enquiries, requests and complaints in a positive effective manner whilst ensuring company's branding and corporate image are reflected in a positive manner and as per approved quality standards. · Responds to customers' incoming calls pertaini ...
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Contact Center Agent Conecntrix
منذ 6 أيام
vodafone Cairo, مصرResponsibilities: · The District Manager shall possess strong leadership skills along with understanding our client s expectations and provide the required management support in the sales effort through feasibility studies, pricing, and quality The primary responsibility of thi ...
Call Center Agent - Cairo, مصر - AMAN egypt
وصف
Responsibilities: