- Receiving or making a high volume of calls from or to customers.
- Striving to achieve first call resolution and maintain the quality of service provided by the call center.
- Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
- Responding efficiently to customers and creating a positive experience.
- Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.
- Joining a team of Call Center Customer Service Representatives and building a positive relationship of teamwork, trust, and excellence.
- Understanding and using the required software, reports, tools, and metrics.
- Transferring and escalating the calls to the appropriate department if needed, such as sales.
- Participating in training and striving to increase and improve existing skills.
- Adhering to all company policies and procedures.
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Call Center Agent
منذ يومين
Nestle Operational Services Worldwide SA Cairo, مصر**Call Center Agent** · **POSITION SNAPSHOT** · Company: Nestlé Business Services · Location: Cairo, Egypt. · **Position Summary** · **Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionat ...
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Call Center Agent
منذ 5 ساعات
Marriott Hotels Egypt Cairo, مصرThe Radiology Technologist will provide quality patient care and customer service. They will radio graph each patient with speed, efficiency and compassion following · FOI s basic policies and procedures. Experienced x-ray tech needed · Key Responsibilities:Perform digital x-ray ...
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Call Center Agent
منذ يومين
bayantech egypt Cairo, مصرProspect and target new clients/opportunities. · Build and maintain an active pipeline · Achieve assigned revenue quota · Conduct research to identify new markets and customer needs · Communicate with potential clients via phone calls, emails, etc. · Arrange business meetings wit ...
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Call Center Agent
منذ 6 أيام
Aman Holding Cairo, مصرJob Description · Manage large amounts of inbound and outbound calls in a timely manner · Follow communication "scripts" when handling different topics · Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives · Seize opportu ...
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Call Center Agent
منذ 5 ساعات
AMAN egypt Cairo, مصرResponsibilities: · • Manage large amounts of inbound and outbound calls in a timely manner · • Follow communication "scripts" when handling different topics · • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives · • Sei ...
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Call Center Agents
منذ يومين
NOK Human Capital Cairo, مصرRequirements: · Excellent English level · Bachelor degree is a must · Outsourced contract.Attractive Packages + Annual bonu · Social & Medical insurance. · Developing objectives for the daily activities of the call center. · Conduct effective resource planning to increase product ...
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Call Center Agent
منذ يومين
Cow Gifts Cairo, مصرInternship Description · Making the agreed upon number of outbound calls on a daily basis. · Referring all customer inquiries and complaints to the Customer Service Agents. · Researching required information using available resources. · Providing customers with the organization's ...
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Call Center Agent
منذ 3 أيام
IGT Solutions egypt Cairo, مصرPrevious work experience in an international airline environment / operation is a valuable advantage. · Previous experience in working with a booking system such as Amadeus, Galileo, Sabre is mandatory. · Specialized skills required: Good Communication and Customer Service skills ...
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Contact center agent
منذ 6 أيام
Collars HR Cairo, مصرHandle inbound and outbound calls in a professional and courteous manner. · - Assist customers with inquiries, concerns, and technical issues. · - Provide accurate and detailed information about products, services, and promotions. · - Troubleshoot and resolve customer complaints ...
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Contact Center Agent
منذ يوم
Nestle egypt Cairo, مصرAnswering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. · Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. · Engaging i ...
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Call Center Agent
منذ يومين
SSC Egypt Mea Cairo, مصرResponsibilities: · • Answer questions from staff and provide guidance and feedback · • Anticipate escalation and take over calls when needed · • Devise ways to optimize procedures and keep staff motivated · • Measure performance with key metrics such as call abandonment, calls w ...
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Call center agent
منذ أسبوع
MAJID AL FUTTAIM Egypt Cairo, مصرDeveloping objectives for the daily activities of the call center. · Conduct effective resource planning to increase productivity through excellent management of people and available technologies. · Collect and analyze call center statistics such as sales rates, costs, customer s ...
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Call Center Agent
منذ 6 أيام
Shifa Egypt Cairo, مصرLooking for B2B exposure to explore minimalistic industrial designs? · Heres an opportunity to grab before gone Learn the best of industrial concepts leaving footprints in the rubber ; · Job Responsibilities: · Printable Company & Product Catalog, Brochure & Leaflets Designing ...
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Call Center Agent
منذ يومين
IDP Education Ltd Cairo, مصرProviding outstanding and exceptional customer service. · Delivery of prompt and professional solutions for customer inquiries via phone, email, online chat etc. · Maintain documentation of customer enquiries and responses for future reference. · Completing accurate reporting and ...
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Call Center Agent
منذ 4 أيام
Air Arabia Giza, مصرJob Description · Handles customers' enquiries, requests and complaints in a positive effective manner whilst ensuring company's branding and corporate image are reflected in a positive manner and as per approved quality standards. · Responds to customers' incoming calls pertaini ...
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Contact Center Agent Conecntrix
منذ 6 أيام
vodafone Cairo, مصرResponsibilities: · The District Manager shall possess strong leadership skills along with understanding our client s expectations and provide the required management support in the sales effort through feasibility studies, pricing, and quality The primary responsibility of thi ...
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contact center inbound agent
منذ يوم
Commercial International Bank Cairo, مصر1. Follow professional telephone etiquette/social media handling techniques and work policies to efficiently address various customer needs & concerns. · 2. Handle inbound interactions received on CIB official social media platforms in a professional manner to maintain customer s ...
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HR Contact Center Agent
منذ 6 أيام
Nestle egypt Cairo, مصرResponsiblity: · Receiving or making a high volume of calls from or to customers. · Striving to achieve first call resolution and maintain the quality of service provided by the call center. · Using listening skills to understand the needs and complaints of the customer before of ...
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Call Center Agent
منذ 5 ساعات
English Zone Giza, مصرJob Description · Fixed Shift basis 9 hours including 1 hour break " 12:00PM to 9:00PM " · Males only · Days Off: Friday · Accepted candidates will attend an induction (training before login) · Duties and responsibilities: · Handle all incoming/outgoing calls of the call center. ...
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Call Center Agent
منذ يومين
RAYA Customer Experience Giza, مصرResponsibilities · Manage large amounts of inbound and outbound calls in a timely manner · Follow communication "scripts" when handling different topics · Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives · Seize opport ...