Ahmed hamed

Cisco Certified Network Expert Collaboration (CCIE #66436)

October-2021 till Now works with (Orange Business Services) as Cisco collaboration Engineer 

January-2020 till Now works with a Gold Cisco partner (RAYA Information Technology) as Networking Collaboration Engineer

Responsibilities included:UC implementations to deliver complex installation and upgrades for Enterpise for big customers in Egypt and Africa/Gulf area.

March-2019 till January-2020 works with a Gold Cisco partner (e-finance) as Collaboration Engineer

Responsibilities included: Operation for UC Private solution and call center of customers .

May-2017 till March-2019 work with a Value Added Distributer (Silicon21) as a collaboration engineer.

Responsibilities included: installing and configuring most of Unified communication solution for the company’s customers (HUAWEI , CISCO) . 

project samples

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Change IP addresses of CUCM Cluster and CUC Cluster and two Voice Gateways at British Petroleum 

UCCX (12 agents – 3 supervisors) , AQM (Advanced Quality Manager) and CRM Integration at UNICEF

CUCM Cluster and CUC Cluster and IMP Cluster and Expressway for MRA at Credit Agricole Egypt

Update CWMS at Credit Agricole Egypt 

Upgrade CUCM Cluster and IMP node and CUC Cluster and implement Cisco Meeting Server Cluster at MTS

Migrate and Upgrade CUCM Cluster and CUC Cluster and IMP Cluster and Convert it to Mixed Mode and Implement Expressway Cluster for MRA and Expressway Connector for Hybrid Calender service Integration at Petrobel 

Unified Communication Solution (Huawei) at BUE

Unified communication Solution (Huawei) at CIC

Unified communication Solution (Huawei) at UCE

CUCM V12 and 30 IP phones 7821 at RICOH

Unified Communication Solution (Huawei) at Al-ahly Mortgage Finance

Work Experience

October-2021 till Now works with (Orange Business Services) as Cisco collaboration Engineer 

January-2020 till Now works with a Gold Cisco partner (RAYA Information Technology) as Networking Collaboration Engineer

Responsibilities included:UC implementations to deliver complex installation and upgrades for Enterpise for big customers in Egypt and Africa/Gulf area.

March-2019 till January-2020 works with a Gold Cisco partner (e-finance) as Collaboration Engineer

Responsibilities included: Operation for UC Private solution and call center of customers .

May-2017 till March-2019 work with a Value Added Distributer (Silicon21) as a collaboration engineer.

Responsibilities included: installing and configuring most of Unified communication solution for the company’s customers (HUAWEI , CISCO) . 

Certifications:

• Cisco Certified Network Expert Collaboration (CCIE #66436)
• Cisco Certified Network Professional Collaboration (CCNP)
• ITIL Foundation V4
• Cisco Certified Network Associate Collaboration (CCNA-C)
• Cisco Certified Network Associate Routing and Switching (CCNA)
• HCNA-HNTD

Training Courses 

• ITIL Foundation V4 (ITMEA) , 2019
• ITIL Operation (ITMEA) , 2019
• Cisco CICD (OverIP) , 2018
• Cisco CIVND (OverIP), 2018
• On job Training at Nubar Trading Organization ,2017
• NTI Schoolarship Voice Track 2016
• CCNA Routing and Switching (Networkers) , 2016