Nabil Ewida

More than 10 Years of successful business as senior sales &
Marketing & purchasing.
Summaryof qualifica  Best Call center recognition prizes with excellent client feedback in
& supervising & managerial level.
 Brand Presentation Professional Skills.
Skills.  Vast Experience in Travel Industry with careers in fields of Inbound &
Outbound Tourism.
 Excellent knowledge of Microsoft products windows office word,
Excel, PP .prof. skills.
 Fast Learner & Excellent customer service Skills.
 Hard work , team player & Knowledgeable of countries cultures.
 Conference organizing & trip management.
 Have a valid local & Int. driving license.
 Ready to work in pr

Last job:
experience. 11/2020 – 12/2022
Account team manager.
Duties :
- Supervise, monitor & analyze team daily activities in order to impleme
changes and increase both productivity and customer satisfaction.
- Revise schedule to and maintains appropriate staffing levels including
shift patterns and the number of staff required to meet demand.
- Supervise on the functions in bound/out bound and cold and warm sa
calls with team members.
- Ensure performing operationally customer service surveys.
- Review the performance of each Team member.
- Lead - when needed -One to one meeting with low performance team
agents.
Customer Satisfaction Process
 Ensures that customers receive the quickest service possible.
 Continuous Real time monitoring for inbound and outbound teams
services
 Build trusting relationships with clients and protect the brand by
maintaining a positive image.
 Determine a course of action to resolve customer problems.

04/2020 – 10/2020
Customer Technical Consultant at Teleperformance Egypt. For No.1
smartphone company client Worldwide.
Duties : provide class A technical support services over the phone , probing
customer needs and supply best technical support.
01/2018 - 03/ 2020 Free lance Tour Guide & Egyptologist.
Provide tourism guidance through Historical Museums and Temples of Egypt
Location : All over Egypt.
11/2016 - 12/2017 Work at Convergys offshore services
Title : Travel Consultant.
Duties: Provide Hotel reservation service for customers for international chai
10/ 2015 – 09 / 2016 work at RAYA CC EG. English speaking.
Account Cisco MEA 
Title:CiscoSalesDevelopmentRepresentative.
Duties:
· Sales,Technical sales,successfully passedtrainings& skills.
. Outbound sales calls - Cisco services and products.
· Processing of sales agreements
· Initiate sales process referred from lead data
· Inform customers of product information and other related activities
· Maintain a high level of understanding of current products and services
· Ensure that monthly targets are met
2- 09/2014 – 09/2015 Teleperformance EG English Speaking
Customer Service, Expedia Canada Travel Acc.

Duties:customer service,Classticketing,Hotel reservation,successfully passed
trainings& skills.
[ Dates Attended : 01/01/2014 till 01/08/2014 ]
Country: RSA. – Cape town.
Title: Airline travel Consultant. 
Duties: customer service, Class ticketing reservation
Successfully certified Aviation ticketing system (Amadeus , sebr).
4- [ Dates Attended : 01/09/2010 till 01/09/2013 ]
Info Kiosks Wireless Networks’ solutions.
Title: Senior Sales.  .
Duties: Sales, Marketing & Overseas importing., Salesdevelopment.
5- [ Dates Attended : 01/09/2005 Till Aug. 2009 ]
Working at Xceed Contact Center, Smart village Cairo
 , 
Title:MicrosoftCustomerService.Certified.
Duties: Microsoft EMEA Customer service,TeamLeaderTasks.
6- [ Dates Attended : 01/04/1999 till 01/09/2005 ]
National Travel service.  Cairo Title:Tourleader,toursoperator.
 Duties:Toursprogramming, Leading touristGroups, translating,etc.,
7- [ Dates Attended : 01/05/1997 till 01/04/1998]
Helnan Danish Hotels, Nweiba, South Sinai Egypt.
Title:FrontDeskReceptionist.
 Duties:All hotel guest Frontdeskactivities.

Assuit university, Faculty of Arts
BachelorDegree
Helwan university, Faculty of tourism, Cairo
HighDiplomaofTouristGuidance,EnglishLanguage.
American University English B2 /C1.
Courses& Microsoft PAMEA , Experience certificate
Cisco Sales (SDR) certified.
Certificates - Airline reservation system certified.
Expedia.ca Travel Sales Consultan