- Review, highlight and report process levels gaps and areas of opportunities
- Validate, track and ensure accurate and detailed feedback is uploaded for every monitored transaction
- Observe, perform and realize processes improvement initiatives and deliver results
- Monitor, validate and raise violations for issues impacting customer and business with the followed violations process
- Ensure and oversee applying a low variation in calibration.
- Create, share and provide timely floor dipstick reports on new briefing and updates
- Perform and apply of Mystery Calling to gauge process dipstick.
- Provide, transfer and present a timely feedback to agents according to the repeated mistakes or any new service
- Prepare, execute and provide variance reporting to the department HOD.
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Call Center
منذ يومين
Teleperformance Cairo, مصر.Fixed Night shift from 5:00 pm to 2:00 am, door to door transportation for females. · About Teleperformance: · - Teleperformance is a French company. We exist in more than 80 countries around the world, and we are the first contact center to open in Egypt in 2007, We have 4 Site ...
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Call Center Agent
منذ أسبوع
Nestle Operational Services Worldwide SA Cairo, مصر**Call Center Agent** · **POSITION SNAPSHOT** · Company: Nestlé Business Services · Location: Cairo, Egypt. · **Position Summary** · **Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionat ...
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Call Center Agent
منذ 4 أيام
Xceed Gîza, مصرXceed Hiring · *Italian Speakers*. Salary up to 14,600 · *Benefits:* · Night shift allowance · Social & Medical Insurance · Transportation provided (door-to-door For Females After 9 pm) · *Requirements*: · - Fluent C1 Italian · - English B1 · - Flexibility with the rotational shi ...
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Call Center Agent for Real Estate
منذ يومين
EMPIRE COOPERATIVE Cairo, مصرLOOK FOR EXPERIENCED COLD CALLERS FOR REAL ESTATE · - RESPONSIBLE FOR GENERATING NEW LEADS · - IDENTIFY POTENTIAL CLIENTS WHO ARE INTERESTED IN SELLING THEIR PROPERTY · - INITIATE OUTBOUND CALL · - GENERATATING 3 LEADS A DAY · **REQUIREMENTS**: · Must take assessment test click l ...
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English Inbound Call Center Agent
منذ 4 أيام
iSON Xperiences Cairo, مصرJob Role / Function · - **Customer Service** · - Years of Experience · - **Unspecified** · - Career Level · - **Entry Level** · - Gender · - **Unspecified** · - Expiry date · - **23 Feb 2023** · - Job Description · - Excellent English · - Graduates only · - Males and females · - ...
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Call Center Representative
منذ أسبوع
orange egypt Cairo, مصرResponsiblity: · Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. · Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and val ...
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Call Center Agent
منذ أسبوع
nacita egypt Cairo, مصرResponsibilty: · Receiving or making a high volume of calls from or to customers. · Striving to achieve first call resolution and maintain the quality of service provided by the call center. · Using listening skills to understand the needs and complaints of the customer before of ...
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Call Center Advisor
منذ 5 أيام
Sutherland Egypt Cairo, مصرResponsibilities: · Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. · Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and ...
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Call Center Manager
منذ 5 أيام
Upgrade Cairo, مصر· About us: · We are a growing agency that helps businesses from different industries scale. Our team members are resultsdriven individuals who like to move fast get the job done and have fun doing it. · We are seeking an experienced and dedicated Call Center Manager to j ...
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Call Center Agent
منذ 6 أيام
AMICO Group egypt Cairo, مصرResponsibilities: · Receiving or making a high volume of calls from or to customers. · Striving to achieve first call resolution and maintain the quality of service provided by the call center. · Using listening skills to understand the needs and complaints of the customer before ...
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Call center employee
منذ أسبوع
NOK Human Capital Cairo, مصر-Graduate males only · -Experience in the call center field is required · -Good in English · Maximum 30 years · -A resident of Cairo · Advantages: · Medical and social insurance · Metro subscription after the first 3 months · A rewarding salary · Paid training for two months · Tw ...
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Call Center Advisor
منذ أسبوع
EgyGamer LLC Egypt Cairo, مصرResponsibilities: · Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. · Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and ...
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Call Center Representative
منذ أسبوع
Orange Business Services Egypt Cairo, مصرResponsibilities: · Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. · Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and ...
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Call center agent
منذ 6 أيام
MAJID AL FUTTAIM Egypt Cairo, مصرDeveloping objectives for the daily activities of the call center. · Conduct effective resource planning to increase productivity through excellent management of people and available technologies. · Collect and analyze call center statistics such as sales rates, costs, customer s ...
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Call Center Agent
منذ أسبوع
AMAN egypt Cairo, مصرResponsibilities: · • Manage large amounts of inbound and outbound calls in a timely manner · • Follow communication "scripts" when handling different topics · • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives · • Sei ...
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Call Center Agent
منذ أسبوع
IDP Education Ltd Cairo, مصرProviding outstanding and exceptional customer service. · Delivery of prompt and professional solutions for customer inquiries via phone, email, online chat etc. · Maintain documentation of customer enquiries and responses for future reference. · Completing accurate reporting and ...
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Call Center Supervisor
منذ 6 أيام
Upgrade Cairo, مصرWe are a growing agency that helps businesses from different industries scale. Our team members are resultsdriven individuals who like to move fast get the job done and have fun doing it. · We are looking for an experienced Call Center Supervisor to oversee our call center age ...
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Call Center Representative
منذ 6 أيام
Majorel Egypt Mea Cairo, مصرResponsibilities: · Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. · Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and ...
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Call Center Agents
منذ 5 أيام
NOK Human Capital Cairo, مصرRequirements: · Excellent English level · Bachelor degree is a must · Outsourced contract.Attractive Packages + Annual bonu · Social & Medical insurance. · Developing objectives for the daily activities of the call center. · Conduct effective resource planning to increase product ...
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Call center representative
منذ 6 أيام
Concentrix Egypt Cairo, مصرManage large amounts of inbound and outbound calls in a timely manner. · Follow communication "scripts" when handling different topics. · Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives. · Seize opportunities to upsel ...