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    Call Center Advisor - Cairo, مصر - Sutherland Egypt

    Sutherland Egypt
    Sutherland Egypt Cairo, مصر

    منذ أسبوع

    Default job background
    وصف

    Responsibilities:

    • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
    • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
    • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
    • Building lasting relationships with clients and other call center team members based on trust and reliability.
    • Utilizing software, databases, scripts, and tools appropriately.
    • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
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