- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Making sales or recommendations for products or services that may better suit client needs.
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Call Center Representative
منذ أسبوع
Raya CX Cairo, مصرFluency in English · . Presentable and communicative · . Answer enquires about accounts · . Explain the products of the bank · . solving problems of account · Skills: · -Problem Solving · -Decision Making · -Communication skills · -Listing and handling skills · ...
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Call Center Representative
منذ أسبوع
orange egypt Cairo, مصرResponsiblity: · Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. · Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and val ...
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Contact Center Representative
منذ 6 أيام
Nawy Real Estate egypt Cairo, مصرRepresent the company in a professional and a qualified manner · Handle inbound calls for the company · Following up complicated customer calls when required · Keep records of all incoming calls and inquires on the company's database · Identify customers' needs and direct them to ...
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Call Center Representative
منذ 6 أيام
Majorel Egypt Mea Cairo, مصرResponsibilities: · Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. · Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and ...
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Support Center Representative
منذ 5 أيام
IBM Egypt Cairo, مصرAssist with the communications and information hardware and software, with primary responsibility for clients devices systems, and their efficient integration. · - Provide helpdesk support, via phone, computer, and through our ticketing system, for most issues related to desktop ...
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Call Center Representative
منذ 6 أيام
SSC Egypt Mea Cairo, مصرResponsibilites: · • Interact with customers over the phone to understand their needs. · • Provide excellent customer service to achieve customer loyalty. · • Resolve problems over the telephone on the spot. · • Convert sales opportunities in order to meet financial targets. · • ...
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Contact Center Representative
منذ 6 أيام
Seoudi Supermarket Cairo, مصرJob Description · Answering and making calls. · Following ups with the customer. · Job Requirements · University graduate "with any relevant Bachelor degree" · Proficient in relevant computer applications. · Very good command of English (oral and written). · ...
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Call center representative
منذ 6 أيام
Concentrix Egypt Cairo, مصرManage large amounts of inbound and outbound calls in a timely manner. · Follow communication "scripts" when handling different topics. · Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives. · Seize opportunities to upsel ...
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Contact Center Representative
منذ أسبوع
nawy egypt Cairo, مصرAnswering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. · Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. · Engaging i ...
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Call Center Representative
منذ 3 أيام
Sutherland Egypt Cairo, مصرHighest Net salary in the market (9500 Basic Net Salary as KPIs). · Fully Paid training + granted KPIs within training · Granted KPIs for the first 3 months · Medical and social insurance · 9 working hours including 1-hour break/ 2 days off per week · Transportation provided 24/7 ...
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HR Contact Center Representative
منذ 6 أيام
IBM Egypt Cairo, مصرResponsibilities: · • Performs daily transactions linked to Client's tactical and strategic requirements focused Human Resources processes/functions. · • Supprorts their Client's strategy, priorities, and operations and broadly leverage this knowledge to achieve appropriate busin ...
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Call center representative in German
منذ أسبوع
IGT Solutions egypt Cairo, مصرMust Have GDS experience · Previous work experience in an international airline environment / operation is a valuable advantage. · Previous experience in working with a booking system such as Amadeus, Galileo, Sabre is mandatory. · Specialized skills required: Good Communication ...
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English Call Center Representative
منذ 3 أيام
Sutherland Egypt Cairo, مصرHighest Net salary in the market (9600 NET excluding KPIs as KPIs). · Fully Paid training + granted KPIs within training · Granted KPIs for the first 3 months · Medical and social insurance · 9 working hours including 1-hour break/ 2 days off per week · Transportation provided 24 ...
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Egypt Assistance Cairo, مصرJob Description · The Call Center Representative is responsible for the communications between the current and potential customers of the corporate clients and the service providers, Therefore; he must be able to deal with customers' problems, complaints, and inquiries; and the j ...
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Raya CX Cairo, مصر-Graduated and fresh graduates are more than · -Giza and Cairo residents · -English level: Very Good (A2+: B1) · -Flexibility with working in rotational shifts · -5 working days and 2 days off · -7 working hours & 1 hour break · -Done military service and graduated · -Professiona ...
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Vodafone Ireland Call Center Representative
منذ 3 أيام
_VOIS Egypt Giza, مصرJob Description · We are offering a call center vacancy (work from home) English Acc. , with the following description: · Acting as a front-Line Mobile Representative. · Supporting consumer customers (based in Ireland). · Maintaining the customer experience. · Providing the best ...
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Customer Service Representative
منذ 5 أيام
Sutherland Egypt Cairo, مصر**Sutherland (Cairo site) is still hiring customer service representatives to join AT&T as retention advisers (non technical).** · - **Attractive package + KPIs + Night allowance**: · - **Paid Training (Fully paid)**: · - **Medical insurance coverage**: · - **Social Insurance**: ...
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Fluent English Speakers
منذ 3 أيام
Sutherland Egypt Cairo, مصرSutherland (Cairo site) is hiring customer service representatives in Cairo · - Highest Net salary in the market (9500 Basic Net Salary as KPIs). · - Fully Paid training + granted KPIs within training · - Granted KPIs for the first 3 months · - Grads Only · - Medical and social i ...
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Service Advisor
منذ أسبوع
Bavarian Auto Group Cairo, مصرResponsible for workshop working capacity and parts turnover. - Establish the customers' needs after receiving and welcoming them. - Provide labor cost estimates, if necessary in conjunction with diagnosis section - Convey requirements clearly to the workshop by preparing work or ...
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Talent Pal Cairo, مصر**Line of Service** · Advisory · **Industry/Sector** · Technology · **Specialism** · Advisory - Other · **Management Level** · Associate · **Job Description & Summary** · **About PwC ETIC - Egypt Technology and Innovation Centre** · PwC is opening a new Technology & Innovation Ce ...