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    Call center representative in German - Cairo, مصر - IGT Solutions egypt

    IGT Solutions egypt
    IGT Solutions egypt Cairo, مصر

    منذ يومين

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    وصف

    Must Have GDS experience

    Previous work experience in an international airline environment / operation is a valuable advantage.

    Previous experience in working with a booking system such as Amadeus, Galileo, Sabre is mandatory.

    Specialized skills required: Good Communication and Customer Service skills, any experience in BPO / Contact Centre will be an added advantage.

    Graduate in any discipline / Under graduates

    Willingness to search for required information from customer with a strong focus on solving clients requests.

    Proficient in Microsoft Office, Outlook

    Willing to work in a contact Centre environment with rotational shifts.

    Key Responsibilities:

    Deliver exemplary customer service via emails and phone calls.

    Answer emails messaging and manage outgoing voice phone calls from/to world leading airlines customers, providing customer service support for queries related to flight changes or cancellations, lost baggage, claims.

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