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    Training Specialist Customer Connection Customer - Cairo, مصر - Souq for E-Commerce LLC egypt

    Souq for E-Commerce LLC egypt
    Souq for E-Commerce LLC egypt Cairo, مصر

    منذ 5 أيام

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    وصف

    Responsibilities:

    • Developing call centers' education materials, such as digital presentations, how-to manuals, and instructional videos.
    • Preparing procedures and policies regarding sales techniques and appropriate agent conduct.
    • Scheduling and conducting training sessions on various call center topics to prepare and support new employees.
    • Training experienced employees on new or updated call center procedures to improve their performance.
    • Observing the daily operations of call center employees and identifying any areas of improvement.
    • Liaising with team leaders and managers to conduct on-the-job coaching.
    • Measuring the effectiveness of training sessions and preparing individual or team progress reports.
    • Creating and managing the training budget.
    • Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.
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