Mahmoud El-sharkawy

Experienced data analyst skilled in Python, SQL, and data visualization. I turn complex data into actionable insights, making informed decisions a reality. Passionate about leveraging data to drive business success.

Worked at Teleperformance - Expedia in Cairo, Egypt:

As a Travel Agent from Aug 2019 to Feb 2021, I managed customer bookings through GDS.

Transitioned to the role of Quality Assurance Analyst from Feb 2021 to Feb 2022, where I monitored employees for adherence to quality standards, used Excel to analyze and report on failed attributes, and provided training for new hires.

Promoted to Quality Lead/Business Analyst from Feb 2022 to May 2023, where I managed a team of 10 quality assurance analysts, oversaw data cleaning and reporting processes, and conducted cross-department meetings to ensure consistent and fair employee monitoring.

Studied computer science in El-shorouk academy