Alaaeldin Mahmoud

A confident and highly organized professional with extensive knowledge of administration and quality processes. Strong ability to work in fast paced environments.  Quick learning new processes applicable to different operations with a strong passion for any  tasks to achieve positive results.I am able to handle multiple tasks on a daily basis.  I use a creative approach to problem solve .Experienced Administrative Specialist with a demonstrated history of working in the leisure, travel &  tourism industry. Skilled in Customer Relationship Management (CRM), Customer Satisfaction. Administration, and hotel contracting and reservations Management. 

CS Associate ( DE) malaaelg   :
Amazon  │Cairo│ November 2021 – present

Customers care agent:

Xceed │Cairo│ October 2020 – May 2021

Destination  finance Analyst  and Administrator  :
Thomas Cook │Hurghada │ January  2016– November 2019

Thomas Cook UAE Key account manager: 
Thomas Cook UAE │Dubai │February 2015 – January 2016

Destination Administrator:
Thomas Cook │Hurghada │ January  2013– January 2015

German speaking hotel tour leader : 
Thomas Cook  │Hurghada │ August 2004 – January  2013

German speaking customers care at airport and hotels:
Bright Sky Travel │ October 1999 – August 2004

Bachelor’s degree from El Alsun faculty , Ain Shams  university in German language