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    Front Office Supervisor - Cairo, مصر - Hilton hotel Egypt

    Hilton hotel Egypt
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    Responsibilities:




    • Supervise Front Office operations during your assigned shift to a consistently high standard
    • Ensure your shift team have current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
    • Advise your shift team of any special events or VIP Guests in the hotel that day
    • Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
    • Maximize sales revenues through up-selling and marketing program
    • Manage Guest requests, inquiries, and complaints promptly and completely
    • Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

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