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    Front Office Supervisor - Cairo, مصر - Radisson Hotel Group

    Radisson Hotel Group
    Radisson Hotel Group Cairo, مصر

    منذ يومين

    Default job background
    وصف
    • Supervise the efficient operations of reception including check in/out procedures
    • Support team members in handling guest requests and enquires to ensure a positive outcome is achieved
    • Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
    • Demonstrate a high level of customer service at all times
    • Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
    • Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
    • Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
    • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
    • Ensure Team Members have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
    • Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards
    • Act in accordance with fire, health and safety regulations and follow the correct procedures when required
    • Act in accordance with policies and procedures when working with front of house equipment and property management systems
    • Follow and adhere to company brand standards
    • Assist other departments wherever necessary and maintain good working relationships with Team Members
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