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IT Help Desk Specialist
منذ 6 أيام
Misr Elhegaz Group Cairo, مصرJob Description · Monitor and respond quickly to incoming requests relate to IT issues. · Maintain computer systems and act as support if any system goes down. · Responsible for PC's, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc). · Maintain ...
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IT Service Desk Specialist
منذ أسبوع
Atos Cairo, مصر· Provide German-language support to users via phone, email, or chat, addressing inquiries, troubleshooting technical issues, and resolving problems. · Document and track all customer interactions and resolutions accurately in the ticketing system. · Escalate complex or unresolv ...
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Front-Desk Specialist
منذ 5 أيام
Majorel Egypt Cairo, مصرAt Elan Preschool, family is From caring coworkers to an attentive admin team, your best interests are always Join our family today · Elan Preschool is looking to hire an experience and energetic Preschool Office Manager who can start The Office Manager will be responsible for ov ...
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IT Help Desk Specialist
منذ أسبوع
Yodawy Egypt Cairo, مصرResponding to client support queries. · Providing support in person, over the phone, or via remote access. · Diagnosing issues with computer software, peripherals, and hardware. · Running software diagnostic tools and physically inspecting hardware systems. · Talking to clients t ...
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Customer Support Specialist
منذ 4 أيام
OTO Cairo, مصرHello from OTO, your passport to seamless shipping in the dynamic MENA landscape As a multi-language, All-in-one Shipping Management Software, we're the navigational tool empowering e-commerce Stores and Omnichannel brands to dispatch their orders effortlessly through a vast netw ...
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Specialist Service Operations
منذ 4 أيام
SITA Switzerland Sarl Cairo, مصرOverview: · **_ WELCOME TO SITA_** · **Ready to redefine air travel? The journey starts here, with you at SITA.** · **_ · ABOUT THE ROLE & TEAM:_** · To assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operation ...
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Helpdesk Specialist
منذ يوم
Abgad محافظة الجيزة, مصر**Job Scope**: · As an IT Help Desk Specialist, your primary responsibility will be to provide technical assistance and support to end-users within Abgad. You will respond to inquiries, diagnose and resolve technical issues, and ensure that computer systems and networks are funct ...
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VB Network SpecialistVOIS
منذ 5 أيام
vodafone egypt Cairo, مصرNetwork Specialist - Customer facing technical service desk, graduate engineer (BE / BTech) or have the knowledge through courses, with adequate knowledge of networking (CISCO certified). · • Role purpose is to provide technical service desk support to premium service customers w ...
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Assistant information technology manager
منذ أسبوع
Ssc Egypt Cairo, مصرWe are actively seeking a solutions-oriented Software Support Specialist (Agent) to join our team You will be directly responsible providing functional customer support through various mediums such as phone, email, and online chat. This role is a great opportunity for anyone inte ...
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General Accountant
منذ أسبوع
NAOS Solutions egypt Cairo, مصرWe are actively seeking a solutions-oriented Software Support Specialist (Agent) to join our team You will be directly responsible providing functional customer support through various mediums such as phone, email, and online chat. This role is a great opportunity for anyone inte ...
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ICT Teacher
منذ 6 أيام
Oxbridge International School Cairo, Egypt Cairo, مصرJET LUXE is a luxury travel brand responsible for revolutionising executive jet travel, launched in 2020, A global leader in executive aviation, JET LUXE is recognized for delivering flexible, best-in-class Luxury Travel Management solutions to customers worldwide. JET LUXE provi ...
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IT Support Specialist
منذ 6 أيام
Egypt Assistance Cairo, مصرJob Description · Apply ITIL based processes (Incident, Event, Problem, Asset, Configuration, Change, SLA management, etc) for operation of projects · Perform scheduled maintenance activities and tasks such as antivirus, operations systems and other software updates, user client ...
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Egypt Stone For Mining & Supplies Cairo, مصرTitle: Program Manager · Duration: 12 Months · Client:Comptroller of the Currency · Location : Washington DC · Job Description:Planning and designing the programme and proactively monitoring its progress, resolving issues and initiating appropriate corrective action · Defining t ...
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Technical Safety Engineer Oil
منذ 5 أيام
pillars egypt company Cairo, مصرControl Group International are specialists in the specification and installation of integrated electronic systems predominantly to the commercial The IT Support Consultant/Customer Service Consultant role is a highly responsible position which requires someone who has the abilit ...
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CA Global Headhunters Cairo, مصرCA Global Headhunters has been retained by the Afreximbank based in Cairo Egypt to recruit for this position. For more information on the Afreximbank please visit their website . Should you meet the minimum requirements and wish to apply for the position please apply directly to ...
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United Nations High Commissioner for Refugees (UNHCR) Cairo, مصر· JOB DESCRIPTION · Reports to: IT Manager · Location: Cairo, Egypt · Main purpose of position · The Software and BI Specialist is responsible for full stack development and support of enterprise applications, including middleware and APIs, and database administration, Extract, ...
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RE-ADVERTISEMENT-Software and BI Specialist
منذ 3 أيام
United Nations High Commissioner for Refugees (UNHCR) Cairo, مصر· JOB DESCRIPTION · Reports to: IT Manager · Location: Cairo, Egypt · Main purpose of position · The Software and BI Specialist is responsible for full stack development and support of enterprise applications, including middleware and APIs, and database administration, Extract, ...
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Technical Support Specialist
منذ أسبوع
NCR Atleos Giza, مصرTechnical Support SpecialistJob Requirements · Problem solving skills. · Ability to clearly present technical information. · Ability to investigate logs and find what causing issues and highlighted it. · Ability to collect needed logs for further investigation by next level teams ...
Help Desk Specialist - Cairo, مصر - NCR Atleos
وصف
·Position requires the ability to act as single point of contact for Financial customers with Incident Management Services
·Accountable for continuously receiving and handling high volumes of customer calls
·Responsible for service requests from customer and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
·Monitor ATM networks
·Determine priority based on problem information and documented guidelines; Provide accurate solutions to user problems
·Use tools to remotely access customer equipment to diagnose and resolve customer problems
·Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
·Escalate customer problems both internally and externally, when required and according to defined escalation paths
·Acquire and maintain current knowledge of relevant product offerings and support policies
·Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
·Participate in team projects that enhance the quality or efficiency of the Service desk
·Work with other Support Specialists in order to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
· Requires rotation in work hours involving weekend, holiday or extended hours