عن Amr ahmed:
Experienced IT help desk support representative with strong background in the installation and maintenance of software and hardware. Trained to deliver an exceptional level of customer service in IT support. Ready to take seven-plus years in the field to repair, modify, install and advise in the management of software and hardware.
الخبرة
Laptop Desktop Repair.
Awareness of PC hardware and peripherals e.g. Graphics cards, Hard Drives, RAM and Printers etc.
Supporting Microsoft products - Windows 2000, Windows XP, Windows 8, Windows 10 and related Microsoft Office 365 applications (including Outlook)
Experience working in a Service Desk environment
Awareness of ITIL Service Management standards
Ability to answer calls and take customer requirements.
التعليم
ICDL computer training
Ministry of Communications and Information Technology January 2010 to December 2010 international driving license Computer Egypt.
Geography Faculty of Arts Degree
South Valley University 2004 to 2008
