Amr ahmed

Experienced IT help desk support representative with strong background in the installation and maintenance of software and hardware. Trained to deliver an exceptional level of customer service in IT support. Ready to take seven-plus years in the field to repair, modify, install and advise in the management of software and hardware.

Laptop Desktop Repair. 

Awareness of PC hardware and peripherals e.g. Graphics cards, Hard Drives, RAM and Printers etc.

Supporting Microsoft products - Windows 2000, Windows XP, Windows 8, Windows 10 and related Microsoft Office 365 applications (including Outlook)

Experience working in a Service Desk environment

Awareness of ITIL Service Management standards

Ability to answer calls and take customer requirements.

ICDL computer training

Ministry of Communications and Information Technology January 2010 to December 2010     international driving license Computer Egypt.

Geography Faculty of Arts Degree

South Valley University 2004 to 2008