- Ensure business customers' satisfaction through close monitoring, implementation of cross-selling, upselling, and other tactics as needed
- Propose and implement innovative partner activities with the support of the needed internal departments such as Marketing
- Analyses partners' performance on a weekly basis
- Support the enhancement of internal processes to ensure efficient deliveries, product storage and all aspects involved in partners' use of Milky's products
- Monitor the delivery of orders to ensure accurate deliveries in terms of quantities, delivery times and other factors as requested by B2B partners
- Meet and exceed assigned targets to meet the organization's strategic plan
- Create presentations and reports for both internal and external usage
- Support in the development of the strategic plan for the Business Development department
- Coordinate with other colleagues and departments at the company to ensure a customer-centred relationship management approach with B2B partners
- Develop and update a competitive analysis for B2B partnerships in the dairy industry
- Other duties as assigned
- Bachelor's degree in marketing or business administration is preferred
- 2+ years of experience in account management
- Fluent in English and Arabic
- Excellent communications skills, both verbal and written
- Diplomacy skills and strong interpersonal skills
- Strong skills in innovation, collaboration, problem solving, teamwork, and vision
- Sound planning, organization, coordination skills
- Excellent ability to use MS Office applications
- Fluent in speaking and writing in English & Arabic
- Experience as volunteer in the non-for profit is a plus
- Drives and has a car
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