Mohamed Zidan

A challenging and creative position in the customer service, where by my interpersonal skills having a communication skill, leadership skills; attention to detail; initiative; trustworthy; calm under pressure; reliable; hardworking and feel full responsibilities. About developing good relations with others. Effective working alone or as a co-operative team member and able to work on own initiative with minimal supervision and good interpersonal skills and an understanding of the importance of excellent customer service. A good communicator and able to interact with customers and staff in a professional manner enhanced the ability to listen with objectivity and logically analyze information.

To lead the delivery of a superior customer experience through active management of customer relations in CC in Egypt. This position is accountable to contribute to the bank’s business operations by handling and resolving customer complaints. Act as center point for customer communication in service failure related issues and ensure proper handling by branch/department staff within SLA. Train staff in complaint related matters. Be investigator for assessing root cause of complaints and minimize reoccurrence. Ensure that all duties are performed for smooth functioning of complaint handling within HBEG

navigation across lines of business or business functions through touch points throughout the customer journey of market development and prediction of future requirements and opportunities.
Drive customer retention, reduce churn, and increase customer satisfaction Map the customer journey and identify opportunities to proactively intervene on the client’s behalf
Guide team in effective client issues resolution and handle any escalations Develop listening points in the customer journey, define segmentation of customer base and varying strategies, and identify opportunities for continuous improvement
Test new strategies for driving customer value

Ain Shams University